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All Journal Jurnal Ilmu Ekonomi Manajemen Perusahaan dan Bisnis
muhamad Rifai
Sekolah Tinggi Ilmu Ekonomi (STIE) Muara Teweh
Economics, Econometrics & Finance

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ANALISA KUALITAS PELAYANAN DAN PENGARUH KINERJA PROFESIONAL TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN TEWEH TENGAH muhamad Rifai; Listra Hatiokia
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol 9 No 01 (2025): JURNAL ILMU EKONOMI MANAJEMEN PERUSAHAAN DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v9i01.198

Abstract

This research aims to evaluate how service quality and employee professionalism influence community satisfaction at the Teweh Tengah District Office. The study applies a quantitative approach with descriptive support from qualitative data. Questionnaires were distributed to 100 respondents from the local community. The results of the partial T-test showed that the t-count of 3.692 was greater than the t-table value of 1.985, with a significance of 0.001, which means there is a significant partial effect on community satisfaction. Conversely, another partial T-test showed a t-count of -0.844, smaller than the t-table 1.985 with a significance of 0.401, indicating no partial effect. The simultaneous F-test showed a calculated value of 7.105, greater than the f-table value of 3.09, with a significance of less than 0.001, which indicates a significant combined effect. Service quality (X1) and professional performance (X2) have Standardized Coefficients Beta of -0.097 and 0.209, with the R² Determination Coefficient test resulting in 12.8%
PENERAPAN SISTEM MANAJEMEN KUALITAS DALAM MENINGKATKAN KEPERCAYAAN KONSUMEN TERHADAP PRODUK LOKAL UMKM DI KOTA MUARA TEWEH muhamad Rifai; Muhammad Ikhwan
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol 10 No 01 (2026): JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v10i01.263

Abstract

The purpose of this study is to analyze the implementation of quality management systems and their role in increasing consumer trust in local MSME products in Muara Teweh City. This study also aims to identify aspects of quality management that influence the development of consumer trust, as well as the obstacles faced by MSMEs in implementing them. This study uses a qualitative approach with a descriptive method. The research subjects consisted of local MSME business actors and consumers in Muara Teweh City selected through purposive sampling techniques. Data were collected through interviews, observations, and documentation. Data analysis was carried out through the stages of data reduction, data presentation, and conclusion drawing. The results of the study indicate that the implementation of quality management systems in MSMEs in Muara Teweh City is still simple and not yet fully standardized, especially in the aspects of SOPs, documentation, and quality control. Nevertheless, the application of quality management principles such as maintaining product consistency, process control, and complaint handling can increase consumer trust. Consumer trust is built through consistent product quality, product safety, and the responsibility of MSME business actors in meeting consumer expectations.
Co-Authors Listra Hatiokia Muhammad Ikhwan