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All Journal Jurnal Ilmu Ekonomi Manajemen Perusahaan dan Bisnis
Listra Hatiokia
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Economics, Econometrics & Finance

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ANALISA KUALITAS PELAYANAN DAN PENGARUH KINERJA PROFESIONAL TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN TEWEH TENGAH muhamad Rifai; Listra Hatiokia
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol 9 No 01 (2025): JURNAL ILMU EKONOMI MANAJEMEN PERUSAHAAN DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v9i01.198

Abstract

This research aims to evaluate how service quality and employee professionalism influence community satisfaction at the Teweh Tengah District Office. The study applies a quantitative approach with descriptive support from qualitative data. Questionnaires were distributed to 100 respondents from the local community. The results of the partial T-test showed that the t-count of 3.692 was greater than the t-table value of 1.985, with a significance of 0.001, which means there is a significant partial effect on community satisfaction. Conversely, another partial T-test showed a t-count of -0.844, smaller than the t-table 1.985 with a significance of 0.401, indicating no partial effect. The simultaneous F-test showed a calculated value of 7.105, greater than the f-table value of 3.09, with a significance of less than 0.001, which indicates a significant combined effect. Service quality (X1) and professional performance (X2) have Standardized Coefficients Beta of -0.097 and 0.209, with the R² Determination Coefficient test resulting in 12.8%
Co-Authors muhamad Rifai