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All Journal Cognitionis Civitatis et Politicae Journal Markcount Finance
ahmed Al-Fahad
King Saud University
Social Sciences

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E-GOVERNMENT AND PUBLIC SERVICE DELIVERY: AN ANALYSIS OF THE “LAPOR!” CITIZEN COMPLAINT SYSTEM’S EFFECTIVENESS AND CHALLENGES Agustinus Lambertus Suban; ahmed Al-Fahad; Hale Y?lmaz; Ahmet Demir
Cognitionis Civitatis et Politicae Vol. 2 No. 3 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/politicae.v2i3.2624

Abstract

E-government platforms like Indonesia’s “Lapor!” citizen complaint system (CCS) aim to enhance public accountability. However, a persistent gap exists between this technological promise and the bureaucratic challenges of ensuring tangible resolution, leading to digital disillusionment. This study evaluates the effectiveness of “Lapor!” and identifies institutional challenges. It analyzes quantitative performance indicators and triangulates them with the qualitative experiences of citizens and government administrators. A sequential explanatory mixed-methods design was used, involving quantitative analysis of 50,000 system records (2023-2024) and 80 semi-structured interviews with citizens and administrators. Findings reveal a low resolution rate (38.7%) and significant delays (Mean response: 14.2 days), statistically linked to inter-agency “ping-ponging.” Qualitative data identified citizen “Digital Disillusionment” and administrator “Institutional Ambiguity” as key explanatory themes. “Lapor!” succeeds as a digital intake system but fails as an accountability mechanism. The ineffectiveness stems not from technology but from unresolved institutional challenges, primarily the lack of an empowered arbiter for inter-agency disputes.
ESG Integration in Investment Portfolios: A Comparative Study Between Developed and Emerging Markets Dessy Evianti; Muhammad Yusuf; Lisdawati Lisdawati; Teddy Oswari; Ahmed Al-Fahad
Journal Markcount Finance Vol. 3 No. 2 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jmf.v3i2.2575

Abstract

The growing prominence of Environmental, Social, and Governance (ESG) principles has reshaped investment decision-making across global financial markets. While ESG integration is well established in developed economies, its adoption in emerging markets remains uneven due to institutional, regulatory, and data transparency disparities. This study aims to compare the performance, risk characteristics, and strategic integration of ESG factors within investment portfolios across developed and emerging markets. A mixed-method approach was applied, combining quantitative analysis of ESG-indexed equity portfolios from 2015 to 2023 with qualitative evaluation of policy frameworks and investor behavior. The findings reveal that portfolios in developed markets consistently demonstrate superior risk-adjusted returns, attributed to stronger ESG disclosure standards and regulatory enforcement. Conversely, emerging markets exhibit higher return volatility and weaker ESG score correlations with financial performance, primarily due to inconsistent reporting and limited corporate accountability. The study concludes that while ESG integration enhances portfolio resilience and long-term sustainability, its impact is significantly conditioned by market maturity, governance quality, and institutional capacity. These results highlight the necessity for harmonized ESG frameworks and capacity-building initiatives to bridge the performance gap between developed and emerging economies.
Co-Authors Agustinus Lambertus Suban Ahmet Demir Dessy Evianti Hale Y?lmaz Lisdawati Lisdawati Muhammad Yusuf Teddy Oswari