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All Journal Jurnal Kreativitas PKM Harmony Management: International Journal of Management Science and Business
Dwi Puspitasari Anggita Anggraeni
Universitas Esa Unggul
Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Explaining the Intention–Actual Use Gap in Mobile JKN Online Queues through Behavioral Intention Mediation Dwi Puspitasari Anggita Anggraeni; Duta Liana; Ratna Indrawati
Harmony Management: International Journal of Management Science and Business Vol. 3 No. 1 (2026): International Journal of Management Science and Business
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/harmonymanagement.v3i1.543

Abstract

Digital transformation in healthcare services is a strategic approach to improve access, efficiency, and service quality, particularly within Indonesia’s National Health Insurance (JKN) system. BPJS Kesehatan has introduced an online queue feature through the Mobile JKN application to minimize manual queuing and reduce waiting times in outpatient services. However, despite the widespread ownership of the application, its actual utilization for online queuing remains relatively low, including in a regional public hospital (RSUD) in West Bandung. This condition reflects a gap between the availability of digital health technology and patients’ actual usage behavior, highlighting the need to examine factors influencing adoption.This study aims to analyze the effects of perceived ease of use, social influence, and facilitating conditions on the actual use of the Mobile JKN online queue, with behavioral intention as an intervening variable among outpatients. A quantitative cross-sectional design was applied, involving 255 JKN outpatient participants selected through purposive sampling. Data were collected using structured questionnaires and analyzed using Structural Equation Modeling (SEM) with AMOS version 24, based on the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). Data analysis included descriptive statistics, validity and reliability testing, normality assessment, goodness-of-fit evaluation, Three Box Method, and hypothesis testing.
Medical Screening Through Community-Based Social Service Programs for Sustainable Public Health Improvement Strategy in Cikeas Udik, Bogor Regency Duta Liana; Erry Yudhya Mulyani; Jerry Maratis; Nuraini Fauziah; Tati Susilawati; Meilanda Metawati Ulli; Dwi Puspitasari Anggita Anggraeni; Endang Triyani; Ratna Puri; Ulfa Noviana; Eko Wahyu Irvan Saputro; Defi Chintya Dewi; Istiqo Frisma; Maria Stephanie; Faidh Husnan; Prandika Susanto; Dwi Meutia Julyta; Fannysa Astika; Ratri Puspitaningrum
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 3 (2026): Volume 9 Nomor 3 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i3.24627

Abstract

ABSTRACT Epidemiological transition in Indonesia has been marked by rising prevalence of non-communicable diseases (NCDs), including hypertension, diabetes mellitus, and metabolic disorders, which often remain undetected at early stages. Limited access to healthcare services and inadequate early detection at community level exacerbate risk of complications and increase public health burden. This activity to improve community health status through social service–based health screening and treatment as an effort for early detection and initial management of health problems in Cikeas Udik, Bogor. This activity employed an integrated approach comprising health education, screening, basic medical, and referral. Program was conducted on September 13, 2025, involving 105 adult and elderly participants. Health assessments included medical history taking, blood pressure measurement, random blood glucose testing, cholesterol and uric acid examinations, followed by medication provision according to clinical indications and referral when necessary. Most participants were female (75.2%) and adult age group (70.5%). Hypertension was the most frequently identified diagnosis (37.1%), followed by acute respiratory infections and dyspepsia. Proportion of participants demonstrated elevated levels of blood glucose, cholesterol, and uric acid. Five main categories of medications were analgesics, antihypertensive agents, oral antidiabetic, antacids, and multivitamins. Community-based health social service activities are effective in improving access to healthcare services, facilitating early detection of NCDs, and providing medical treatment and health education. This approach has the potential to contribute to sustainable improvements in community health through integrated, community-oriented healthcare services. Keywords: Social Service, Health Screening, Non-Communicable Diseases, Community Health Services, Public Health.
Co-Authors Defi Chintya Dewi Duta Liana Dwi Meutia Julyta Eko Wahyu Irvan Saputro Endang Triyani Erry Yudhya Mulyani Faidh Husnan Fannysa Astika Istiqo Frisma Maratis, Jerry Maria Stephanie Meilanda Metawati Ulli Nuraini Fauziah Prandika Susanto Ratna Puri Ratri Puspitaningrum Tati Susilawati Ulfa Noviana