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All Journal Al-Sharf: Jurnal Ekonomi Islam Jurnal Masyarakat Madani Indonesia
Awaluddin Awaluddin
Universitas Islam Negeri Sjech M.Djamil Djambek Bukittinggi
Humanities Computer Science & IT Economics, Econometrics & Finance Education Public Health Social Sciences

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Pemberdayaan Ekonomi Anggota Melalui Penguatan Kelembagaan Koperasi Syariah Di Kabupaten Agam Awaluddin Awaluddin; Rika Widianita; Muhammad Rais; Mesis Rawati
Jurnal Masyarakat Madani Indonesia Vol. 5 No. 3 (2026): Agustus (In Progress)
Publisher : Alesha Media Digital

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59025/m7c5k919

Abstract

Latar belakang pengebdian ini terlihat dari operasi syariah di Kabupaten Agam masih menghadapi berbagai kendala, seperti lemahnya tata kelola kelembagaan, keterbatasan kompetensi sumber daya manusia, belum tersusunnya standar operasional prosedur, dan rendahnya pemahaman terhadap prinsip syariah. Kegiatan pengabdian ini bertujuan memperkuat kelembagaan koperasi syariah melalui peningkatan kapasitas pengurus dan pendampingan tata kelola organisasi. Metode yang digunakan adalah Participatory Action Research (PAR) dengan tahapan identifikasi masalah, perencanaan, pelatihan, pendampingan, monitoring, dan evaluasi bersama mitra, yaitu BMT Agam Madani Kapau dan BMT Koto Tangah Kabupaten Agam. Hasil kegiatan menunjukkan peningkatan pemahaman pengurus mengenai tata kelola koperasi syariah, tersusunnya AD/ART, standar operasional prosedur (SOP), dan administrasi kelembagaan, serta meningkatnya kemampuan pengelolaan produk sesuai prinsip syariah. Selain itu, kegiatan ini mampu memperkuat sistem kelembagaan dan meningkatkan kesiapan koperasi dalam memberikan pelayanan yang lebih profesional kepada anggota. Dengan demikian, pendampingan berbasis PAR terbukti efektif dalam memperkuat kelembagaan koperasi syariah sebagai upaya pemberdayaan ekonomi masyarakat di Kabupaten Agam
Excellent Service Strategy to Increase Congregation Satisfaction and Readiness at Sahibuna Sabila Salam Travel in Bukittinggi City M. Harist Abdullah; Yenty Astarie Dewi; Awaluddin Awaluddin; Khadijah Nurani
Al-Sharf: Jurnal Ekonomi Islam Vol 7, No 1 (2026)
Publisher : Yayasan Rahmat Islamiyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56114/al-sharf.v7i1.12616

Abstract

This study aims to analyze the excellent service strategy implemented by Travel Shahibuna Sabila Salam Bukittinggi City in increasing the satisfaction and readiness of Umrah pilgrims, as well as identifying the obstacles faced in its implementation. Using a descriptive qualitative approach, this research was conducted at the Shahibuna Sabila Salam office in Bukittinggi City through interview, observation, and documentation techniques. The results showed that the excellent service strategy implemented includes the five main dimensions of SERVQUAL: responsiveness, reliability, assurance, empathy, and tangibles, which are also supported by sharia values such as amanah, shiddiq, fathanah, and tabligh. Nevertheless, there are obstacles in terms of communication, officer responsiveness, and facilities. Overall, the strategy implemented is proven to significantly increase the satisfaction and readiness of Umrah pilgrims.
Co-Authors Khadijah Nurani M. Harist Abdullah Mesis Rawati Muhammad Rais Rika Widianita Yenty Astarie Dewi