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All Journal Proceeding International Collaborative Conference on Multidisciplinary Science
Dedeh Saidah
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Public Service Policy in the Era of Fiscal Efficiency: A Case Study of Bandung City Andi Fitri Rahmadany; Sampara Lukman; Dedeh Saidah
Proceeding International Collaborative Conference on Multidisciplinary Science Vol. 2 No. 2 (2025): December : ICCMS (Proceeding International Collaborative Conference on Multidis
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/iccms.v2i2.211

Abstract

The study aims to analyze public service policy in the digital era in the City of Bandung. The research employs a qualitative case study method with descriptive analytical techniques. The findings indicate that public service policy in Bandung’s digital era remains suboptimal, as it is still predominantly top-down and administrative, with a primary focus on fiscal efficiency. As a result, quality, service equity, and public participation receive insufficient attention. Policy evaluation emphasizes administrative achievement rather than tangible societal impact, while the involvement of non-governmental actors and community participation remains limited, potentially reducing access to public services and overall community welfare. Digital service transformation is supported by local leadership, technological innovation, and multi-stakeholder partnerships; however, its effectiveness is hindered by budget rigidity, limited human resource capacity, fragmentation, and low digital literacy. Therefore, the study highlights the need for outcome-based, inclusive, and participatory policy reforms through service digitalization, strategic partnerships, budget refocusing, and strengthened outcome-oriented monitoring and evaluation, enabling public services to become more efficient, responsive, and sustainable.
Co-Authors Andi Fitri Rahmadany Sampara Lukman