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All Journal Journal of Humanities Research Sustainability International Journal of Health Science
Annisa Juliani
Universitas Abulyatama
Humanities Health Professions Public Health Social Sciences

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Analysis of Patient Satisfaction with BPJS (Social Security Administration) and Non-BPJS Health Services Khairuman Yahya; Annisa Juliani; Elsa Fajira
Journal of Humanities Research Sustainability Vol. 1 No. 3 (2024)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/jhrs.v1i3.1252

Abstract

Background. Patient satisfaction is an important issue in hospitals, both in Indonesia and abroad. Low satisfaction levels can negatively impact the development of hospitals. Patient satisfaction is a key indicator in health services, as it reflects patients' assessment of the services received, compared to their expectations of services in health facilities. Purpose. This study aims to determine the difference in service satisfaction between BPJS and non-BPJS patients in hospitals, as an effort to identify factors that affect patient satisfaction in both groups. Method. The method used in this study is a literature review, in which various journals from various sources relevant to this topic are analyzed. This approach allows for a deeper understanding of the differences in satisfaction levels between BPJS and non-BPJS patients based on previous studies. Results. The results of this study show that there is a difference in satisfaction levels between BPJS and non-BPJS patients. Factors such as waiting times, quality of interaction with health workers, and availability of facilities affect the difference in satisfaction in these two patient groups. Conclusion. This study concludes that the difference in service satisfaction between BPJS and non-BPJS patients shows the importance of service adjustment based on the needs and expectations of each patient group. Improving the quality of service for BPJS and non-BPJS patients is expected to increase overall patient satisfaction, which in turn supports the development of the hospital in the long term.
The Effect of Supplementary Feeding (PMT) for Fifty-Six (56) Days on Weight Gain Among Underweight Toddlers in the Working Area of Blang Kuta Community Health Center Fadhlul Ihsan; Taufiq Karma; Annisa Juliani
International Journal Of Health Science Vol. 6 No. 2 (2026): July: International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v6i2.7737

Abstract

Lack of access to nutritious food is a major obstacle to health development worldwide, but this problem is particularly acute in areas such as Pidie Jaya Regency, where children often suffer from malnutrition. The Supplementary Feeding Program (PMT) is one way to ensure that malnourished toddlers receive the nutrition they need, including higher intakes of calories and protein. This research intends to evaluate the impact of providing PMT for 56 days on the weight gain of undernourished toddlers within the area served by the Blang Kuta Community Health Center in the Bandar Dua District of Pidie Jaya Regency. This study employed a quantitative descriptive-analytical approach combined with a single-group pre-experimental design (pretest-posttest). Total sampling from the community was used to determine the study sample size, which consisted of 26 malnourished children who received PMT for 56 days. A significance level of 0.05 was used to evaluate the data using the Paired Sample t-Test. The study findings showed a significant change in body weight before and after PMT administration, with an average increase of 0.281 kg (p = 0.005). These findings indicate that the body weight of malnourished toddlers increased significantly after receiving PMT prepared from local food ingredients. In summary, the PMT program, when applied consistently and sustainably, plays a crucial role in improving the nutritional status of children and aids in efforts to lower malnutrition rates at the community health center level.
Co-Authors Elsa Fajira Fadhlul Ihsan Khairuman Yahya Taufiq Karma