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All Journal Fundamental and Applied Management Journal Economics and Digital Business Review
Asrianto
Sekolah Tinggi Ilmu Ekonomi Pelita Buana
Economics, Econometrics & Finance Social Sciences

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Human Resource Management as a Key Factor in Improving the Quality of BPJS Health Services in Indonesia: A Literature Review Asrianto; Andi Syahrul Makkuradde; Mahmud; Yusri; Syarifuddin
Fundamental and Applied Management Journal Vol. 4 No. 3 (2026): September
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i3.631

Abstract

This study aims to examine and synthesize the literature on the role of Human Resource Management (HRM) in improving the quality of services at BPJS Health in Indonesia, distinguishing between the context of BPJS Health administration and the context of partner healthcare facilities. The study uses a Systematic Literature Review (SLR) approach with the PRISMA framework. Literature was identified through searches in five academic databases (Google Scholar, Scopus, ScienceDirect, Garuda, and ResearchGate) for publications from 1996–2026 in English and Indonesian. Out of 126 identified articles, 35 were assessed for eligibility, and 20 studies were finally included and analyzed through qualitative thematic synthesis. The synthesis results show that the literature consistently links three HRM dimensions to improved BPJS Health Service quality, namely employee discipline, competency development and work motivation, and the availability of health workers according to professional competence. Studies focusing on BPJS administrative services tend to emphasize discipline and administrative effectiveness, whereas research in hospitals and health facilities highlights workforce competence and staff availability. The evidence still depends on the context and is uneven across institutional settings, so this study does not provide a definite causal conclusion, but rather a narrative synthesis. The review protocol has not fully met PRISMA reporting standards (it does not yet include a complete flow diagram and study quality assessment), so generalizing the findings should be done cautiously. This review contributes by explicitly separating HRM in BPJS Health administrative organizations from HRM in partner health facilities, a conceptual distinction rarely made explicitly in previous literature.
Pengaruh Harga dan Promosi Terhadap Frekuensi Konsumen Produk Ramah Lingkungan Pada PT Karya Rappo Indonesia Rusli; Salmia Jumri; Asrianto; Mattarima; Abu Hasan Asy'ari
Economics and Digital Business Review Vol. 7 No. 1 (2025)
Publisher : Yayasan Vifada Cendikia Indonesia

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh harga dan promosi terhadap preferensi konsumen produk ramah lingkungan pada PT Karya Rappo Indonesia di Kota Makassar. Populasi penelitian adalah konsumen yang pernah membeli produk ramah lingkungan dari PT Karya Rappo Indonesia di Kota Makassar. Jumlah populasi tidak dapat ditentukan secara pasti karena adanya pertambahan konsumen secara berkelanjutan. Penentuan ukuran sampel menggunakan rumus Malkhotra dengan pendekatan jumlah variabel dikalikan 5, sehingga diperoleh 120 responden. Penelitian menggunakan pendekatan kuantitatif dengan pengumpulan data melalui kuesioner. Metode analisis data menggunakan regresi berganda dengan bantuan SPSS versi 22. Hasil penelitian menunjukkan bahwa variabel harga (X1) dan promosi (X2) berpengaruh positif dan signifikan <0,05 terhadap preferensi konsumen (Y) produk ramah lingkungan. Variabel promosi memiliki pengaruh lebih dominan dengan koefisien regresi sebesar 0,489 dibandingkan variabel harga dengan koefisien regresi sebesar 0,425.
Co-Authors Abu Hasan Asy'ari Andi Syahrul Makkuradde Mahmud Mattarima Rusli Salmia Jumri Syarifuddin Yusri