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All Journal CommIT (Communication & Information Technology) Jurnal Ilmiah Manajemen Kesatuan
Abdurahman, Edi
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Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Mapping Irrigation Networks with Geographical Information Systems Using Satelite Imagery Data: A Case of Brebes Regency, Indonesia Abdurachman, Aulia Azhar; Arsyad, Muhammad Fahmi; Abdurahman, Edi; Napitupulu, Togar Alam; Legowo, Nilo
CommIT (Communication and Information Technology) Journal Vol 13, No 1 (2019): CommIT Vol. 13 No. 1 Tahun 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v13i1.5075

Abstract

Water resources are important factors in food production. Those are very vital and strategic to meet food needs and food security. As water is scarce both in terms of volume and distribution throughout the year, reliable water management is needed. To support this water management, the accurate data is needed. However, the complete tabular data is not enough. It is because the existing tabular data does not provide the various activities and events based on time and place spatially and detail enough for planning purposes at the sub-district level. The researchers use high-resolution satellite imagery data that have been pre-processed with the geometric and radiometric corrections. They are used as one of the layers in the working map, so it is easier to provide the depiction of irrigation network objects, to find out the location of rice fields that have not been irrigated and the location of damaged irrigation networks. The depiction of the working map can also be used to map irrigation networks and their network conditions. Through this work, it has been shown that the researchers can map irrigation networks in detail for operational planning at a sub-district level with the help of technology, in particular for developing countries that is difficult or even impossible to do in the past.
The Influence of Customer Inertia Beliefs in Shaping Loyalty: Evidence from Freight Forwarding Services in Jakarta Wahyuni, Rr. Endang; Abdurahman, Edi; Aniisah, Siti; Setyanto, Refius Pradipta
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4464

Abstract

In the competitive freight forwarding industry, retaining loyal customers has become a critical challenge. With increasingly intense competition in the logistics industry, understanding the determinants of customer loyalty is crucial. This study examines the mediating role of customer inertia beliefs in the relationship between logistics service quality, logistics flexibility, and customer experience on customer loyalty in freight forwarding services. This study used a quantitative approach, collecting data from 300 freight forwarding customers in Jakarta and the surrounding areas through a structured survey. The sampling technique used was Proportional Stratified Random Sampling, and data analysis was performed using the SEM-PLS 4.0 model. The results show that logistics flexibility and customer experience have a direct and significant influence on customer loyalty, while logistics service quality does not have a significant direct influence. However, logistics service quality, logistics flexibility, and customer experience are proven to have a significant influence on customer inertia beliefs. Furthermore, customer inertia beliefs act as a mediating variable in the relationship between these three factors and customer loyalty. These findings indicate that inertia beliefs play a key role in maintaining customer loyalty, even when the direct influence of several factors on loyalty is insignificant.
Co-Authors Abdurachman, Aulia Azhar Aniisah, Siti Arsyad, Muhammad Fahmi Legowo, Nilo Napitupulu, Togar Alam Setyanto, Refius Pradipta Wahyuni, Rr. Endang