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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) NEAR: Jurnal Pengabdian kepada Masyarakat
Dewi Ayu Dyah Ningrum
Universitas Negeri Malang
Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Nursing Public Health Social Sciences Transportation Other

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THE EFFECT OF FLEXIBLE WORK ARRANGEMENTS AND WORK-LIFE BALANCE ON INTENTION TO STAY: THE MEDIATING ROLE OF JOB SATISFACTION AND THE MODERATING ROLE OF PERCEIVED SUPERVISOR SUPPORT AMONG SALES EMPLOYEES OF AUTHORIZED CAR DEALERS IN MALANG CITY Dewi Ayu Dyah Ningrum; Budi Eko Soetjipto; Wening Patmi Rahayu
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 9 (2026): AUGUST
Publisher : RADJA PUBLIKA

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Abstract

Sales employee retention constitutes a strategic concern in the automotive industry because sales work is characterized by demanding targets, commission-based earnings, intensive mobility, and relatively unpredictable working hours. This study examines the effects of flexible work arrangements and work-life balance on employees’ intention to stay, investigates the mediating role of job satisfaction, and assesses the moderating effect of perceived supervisor support. An explanatory quantitative approach with a survey design was employed. The population comprised 336 sales employees working for authorized car dealerships in Malang City. Using non-probability purposive sampling, 179 valid responses were obtained. Data were collected through a five-point Likert-scale questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling with SmartPLS 4.0. The results indicate that flexible work arrangements do not significantly affect job satisfaction, although they exert a positive effect on intention to stay. Work-life balance positively influences both job satisfaction and intention to stay, while job satisfaction significantly strengthens employees’ willingness to remain with their current organizations. The indirect-effect analysis reveals that job satisfaction does not mediate the relationship between flexible work arrangements and intention to stay. In contrast, it partially mediates the effect of work-life balance on intention to stay. The interaction tests further demonstrate that perceived supervisor support does not moderate the effects of flexible work arrangements, work-life balance, or job satisfaction on intention to stay. These findings suggest that work–life balance and job satisfaction constitute more substantial retention mechanisms, whereas flexible work arrangements primarily operate as instrumental job resources that facilitate the execution of sales responsibilities.
Program Pendampingan Berbasis SDGs Bantu Kenalkan Pasar Baru bagi Petani Jambu Kristal di Pasuruan, Jawa Timur Dewi Ayu Dyah Ningrum; Salsabila Citra Devi; Agus Hermawan; Agung Winarno
NEAR: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 2 (2026): NEAR
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/nr.v5i2.3834

Abstract

Kegiatan pendampingan UMKM yang diinisiasi oleh Fakultas Ekonomi dan Bisnis Universitas Negeri Malang (UM) merupakan suatu bentuk pengabdian dalam mengembangkan bisnis kecil dan menengah. Di bawah bimbingan Prof. Dr. Agung Winarno, M.M., dan Dr. Agus Hermawan, M.M., M.Bus., dua mahasiswi dari program manajemen berupaya memperkenalkan produk jambu kristal milik Sudiadi dari Pasuruan pada pasar yang lebih luas. Ditanam dengan metode yang sangat baik di atas lahan 1,5 hektar, jambu kristal asal Desa Kersikan ini memiliki kualitas yang sangat baik. Meski demikian, ternyata Bapak Sudiadi memiliki kendala dalam memasarkan. Diawali dengan menggali permasalahan apa yang dihadapi, penulis mengupayakan solusi yang aplikatif. Bentuk pendampingan yang diberikan berupa pembuatan logo merek untuk produk jambu, pembuatan akun media sosial untuk memudahkan pemasaran secara online, serta inisiatif penjualan melalui booth stand di event Car Free Day (CFD) mingguan di Malang. Penulis beserta pemilik kebun juga telah melakukan studi banding pada kebun jambu kristal di Batu, guna menggali informasi penting mulai dari metode penanaman dan perawatan, hingga bagaimana mendapatkan pangsa pasar luar negeri.
Co-Authors Agus Hermawan Budi Eko Soetjipto Salsabila Citra Devi Wening Patmi Rahayu