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All Journal Cerdika: Jurnal Ilmiah Indonesia Journal of World Future Medicine, Health and Nursing
Aria Pranatha
Universitas Bhakti Husada Indonesia
Humanities Economics, Econometrics & Finance Education Health Professions Public Health Social Sciences

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Hubungan antara Waktu Tunggu Pasien dengan Kepuasan Pasien di Unit Rawat Jalan Rumah Sakit Ciremai Kota Cirebon Tahun 2025 Kanapi; Putri Ayu Wulandari; Aria Pranatha; Yanti Susanti
Cerdika: Jurnal Ilmiah Indonesia Vol. 6 No. 4 (2026): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v6i4.3373

Abstract

Waktu tunggu dalam pelayanan kesehatan masih menjadi isu yang sering memengaruhi tingkat kepuasan pasien. Meskipun data Dinas Kesehatan Kota Cirebon menunjukkan tingkat kepuasan masyarakat terhadap pelayanan kesehatan di rumah sakit mencapai 98,54%, hasil studi pendahuluan di Unit Rawat Jalan RS Ciremai menunjukkan masih banyak pasien yang merasa tidak puas akibat waktu tunggu yang terlalu lama. Kondisi ini menunjukkan adanya kesenjangan antara persepsi umum kepuasan dan pengalaman pasien secara langsung di unit pelayanan. Penelitian ini bertujuan untuk menganalisis hubungan antara waktu tunggu pasien dengan tingkat kepuasan pasien di Unit Rawat Jalan Rumah Sakit Ciremai Kota Cirebon tahun 2025. Penelitian ini menggunakan desain deskriptif analitik dengan pendekatan cross sectional. Populasi adalah seluruh pasien rawat jalan di RS Ciremai, dengan jumlah sampel sebanyak 99 responden yang dipilih menggunakan teknik Accidental Sampling. Analisis data dilakukan menggunakan uji Rank Spearman untuk mengetahui hubungan antara variabel waktu tunggu dan kepuasan pasien. Sebagian besar responden mengalami waktu tunggu dengan kategori tidak lama sebanyak 58 orang (58,6%). Tingkat kepuasan pasien sebagian besar berada pada kategori puas sebanyak 49 responden (49,5%), namun terdapat pula responden yang merasa kurang puas sebanyak 31 responden (75,6%). Hasil uji statistik menunjukkan terdapat hubungan yang signifikan antara waktu tunggu dengan kepuasan pasien (p-value = 0,000). Terdapat hubungan yang signifikan antara waktu tunggu pasien dan kepuasan pasien di Unit Rawat Jalan RS Ciremai Kota Cirebon. Untuk meningkatkan kepuasan pasien, pihak rumah sakit diharapkan dapat mengoptimalkan jumlah tenaga kesehatan guna menangani tingginya jumlah kunjungan harian, khususnya di Unit Rawat Jalan.
Telemedicine for Rural Healthcare Access: Evaluating Effectiveness in Reducing Health Disparities Aria Pranatha; Jamil Khan; Razia Khan; Agus Darmawan
Journal of World Future Medicine, Health and Nursing Vol. 3 No. 5 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/health.v3i5.2581

Abstract

Rural populations face persistent barriers to healthcare access due to geographical isolation, workforce shortages, and limited infrastructure. Telemedicine has emerged as a promising strategy to bridge these gaps by enabling remote consultations, diagnosis, and follow up care. Despite its increasing adoption, the effectiveness of telemedicine in reducing health disparities between rural and urban communities remains insufficiently evaluated. This study aims to assess the impact of telemedicine interventions on healthcare accessibility, patient outcomes, and equity in rural settings. A mixed-method approach was employed, combining quantitative analysis of service utilization data from 10 rural hospitals with qualitative interviews involving 85 healthcare professionals and patients. The findings demonstrate a 35% increase in patient access to primary and specialist care, alongside a significant reduction in appointment wait times and emergency referrals. Qualitative insights indicate enhanced patient satisfaction and continuity of care, though infrastructural and digital literacy barriers persist. The study concludes that telemedicine substantially improves healthcare equity in rural areas but requires sustained investment in technology, training, and policy integration to ensure long term scalability and inclusivity. The results contribute to evidence based policy frameworks for digital health expansion in underserved regions.  
Professional Relationships Can Improve the Quality of Nursing Services at Wijaya Kusumah Kuningan Hospital, West Java, Indonesia Aria Pranatha; Idris Adewale Ahmed; Nabillah G L
Journal of World Future Medicine, Health and Nursing Vol. 3 No. 4 (2025)
Publisher : Yayasan Adra Karima Hubbi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70177/health.v3i4.2644

Abstract

Data from the Indonesian Ministry of Health (2020) shows that only 20% of health facilities measure service quality, with indicators such as patient identification compliance (66.67%) and emergency room response time (10.5%) still low. Professional relationship issues such as communication and collaboration between professionals also affect service quality, so that improvement efforts are needed to achieve quality services and are oriented towards patient satisfaction. The purpose of this study was to determine the relationship between professional relationships and the quality of nursing services. Methods: This study used a quantitative research method using a cross-sectional model. The population in this study were 58 nurses at Wijaya Kusumah Hospital, Kuningan, with a total sampling technique. The instruments used in this study were observation sheets and questionnaires. Data analysis was carried out according to univariate and bivariate using the Spearman Rank statistical test. Results: This study shows that most of the Professional Relationships were 47 people (81.0%), and of the 58 respondents, the quality of nursing services was mostly good (55 respondents (94.8%). The results of the Spearmen Rank test obtained a p value of 0.000 (<0.05) with an R value of 0.509. Conclusion: There is a significant relationship between Professional Relationship and the quality of nursing services in nursing services which include activities such as passes, nursing conferences, and nursing rounds, so that it can improve the nursing services provided to patients and strengthen the work team.
Co-Authors Agus Darmawan Idris Adewale Ahmed Jamil Khan Kanapi Nabillah G L Putri Ayu Wulandari Razia Khan Yanti Susanti