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All Journal Jurnal Indonesia Sosial Sains All Fields of Science Journal Liaison Academia and Sosiety
Emmie Fatkhunnajah
Universitas Muhammadiyah Brebes
Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Energy Environmental Science Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Neuroscience Physics Social Sciences

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The Qualitative Study of Information System Utilization in Organizational Decision-Making Joko Sarono; Abdul Jamil; Emmie Fatkhunnajah; Nurkomar Hidaya; Purwanto Purwanto
Jurnal Indonesia Sosial Sains Vol. 7 No. 3 (2026): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v7i3.2282

Abstract

Background: The use of information systems has become a crucial element in supporting organizational decision-making amidst the complexity of the business environment and demands for efficiency. Objective: This study aims to explore how information systems are utilized in organizational decision-making processes, as well as to identify the benefits, challenges, and factors contributing to their success. Methods: The study used a qualitative approach with a case study method in an organization that has implemented an integrated information system. Data were collected through in-depth interviews, observations, and analysis of internal organizational documents. Results: The results indicate that information systems play a significant role in improving decision quality by providing accurate, timely, and relevant data. However, the use of information systems has not been fully optimized due to limited user competency, resistance to change, and data integration constraints. Conclusion: This study provides a conceptual contribution to understanding the role of information systems in organizational decision-making and provides practical implications for system managers and organizational leaders in improving the effectiveness of information technology utilization.
Religiosity Integration in Patient Experience and its Impact on Positive Word of Mouth: A Phenomenological Study in Islamic Hospitals in Indonesia Emmie Fatkhunnajah; Abdul Jamil; Yanthy Setyawati; Pradhana Jayasukmana; Suwandono Suwandono; Nita Mustika
All Fields of Science Journal Liaison Academia and Sosiety Vol. 5 No. 2: Juni 2025 Part 2
Publisher : Lembaga Komunikasi dan Informasi Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58939/afosj-las.v5i2.914

Abstract

p em The aim of this study is to fill the gap where most previous studies are still quantitative and focus on the influence of religiosity on patient satisfaction or loyalty statistically There has been no research that explicitly explores how patients internalize religiosity in their healthcare experiences and how it drives positive Word of Mouth WOM behaviors The internalization of religiosity is interpreted as how spiritual beliefs worship practices and moral values believed by patients also shape the way they feel judge and give meaning to the quality of services received Using a qualitative phenomenological method this study investigated the life experiences of patients with strong religious commitments who had previously expressed positive opinions about hospital services Participants were selected by purposive sampling based on the following criteria: 1 having been treated in a faith based hospital 2 identifying themselves as having a high level of religiosity and 3 actively conveying positive testimonials Eight respondens from faith based hospitals participated in in depth interviews Data analysis uses interpretive phenomenological analysis using three level coding namely open coding axial coding and selective coding to identify core themes The results of the study show that religiosity plays an important role in shaping the meaning of patient experiences in faith based hospitals Religious and meaningful experiences increase emotional and spiritual satisfaction which ultimately encourages positive Word of Mouth WOM This study contributes to the healthcare marketing management literature by emphasizing the importance of value based marketing strategies and differentiation through spiritual service excellence em p
Co-Authors Abdul Jamil Joko Sarono Nita Mustika Nurkomar Hidaya Pradhana Jayasukmana Purwanto Purwanto Suwandono Suwandono Yanthy Setyawati