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All Journal Jurnal Bali Membangun Bali Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai
I Made Sumartana
Fakultas Ekonomi dan Bisnis Universitas Ngurah Rai
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Pengaruh Kualitas Pelayanan, Kepercayaan, dan Citra Lembaga terhadap Kepuasan Nasabah LPD Desa Adat Tulikup Kaler Gianyar I Kadek Sara Mandiyasa; I Made Sumartana; I Kadek Aditya Pratama; I Made Kartika
Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai Vol. 18 No. 1 (2026): Jurnal AKSES Juni
Publisher : Universitas Ngurah Rai

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Abstract

Customer satisfaction is regarded as an important benchmark for assessing a financial institution's ability to maintain sustainable relationships with its customers. This condition is influenced by several factors, particularly service quality, trust, and corporate image. The presence of issues related to service consistency and information delivery at LPD Desa Adat Tulikup Kaler Gianyar provided the rationale for conducting this study. The research was designed to examine the effects of service quality, trust, and corporate image on customer satisfaction, both collectively and individually. A quantitative approach was employed, and data were collected from 90 respondents selected through purposive sampling. The findings indicate that service quality, trust, and corporate image contribute to customer satisfaction both simultaneously and partially, with corporate image demonstrating the strongest contribution.
Inovasi Pengembangan Usaha Virgin Coconut Oil (VCO) di Desa Sulang, Klungkung I Made Sumartana; Ida Ayu Putu Sri Widnyani; Cokorde Istri Dian Laksmi Dewi; Ida Bagus Gede Indramanik; I Gusti Bagus Rai Utama
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 1 (2024): April 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i1.324

Abstract

Purpose: This study aims to determine the prospects of VCO business development in Sulang Village, Dawan District, Klungkung Regency. Research methods: Respondents and samples in this study were four traditional coconut oil craftsmen. Based on the results of the pretest and posttest, there were positive results, where craftsmen were very enthusiastic about developing VCO production. This is supported by the availability of abundant raw materials, availability of low-wage labor. Results and discussion: Although there are still shortcomings/weaknesses and challenges, the opportunities are quite large for the success of VCO production, when compared to producing traditional coconut oil. In order for the VCO production business to continue, partnerships with stakeholders, such as: Department of Trade and Industry, Department of Health, Pharmacies, Salons and SPAs, Gift Shops. And to introduce the production of VCO can utilize social media as a means to promote its production. Implication: The development of traditional oil-making businesses with fermentation techniques that produce Virgin Coconut Oil (VCO) in Sulang Village, Dawan District, Klungkung Regency has bright prospects in the future, for this reason, researchers suggest that related parties, especially those who take care of MSMEs, can provide assistance and guidance so that existing small businesses can develop even more advanced.
Co-Authors Cokorde Istri Dian Laksmi Dewi I Gusti Bagus Rai Utama I Kadek Aditya Pratama I Kadek Sara Mandiyasa I Made Kartika Ida Ayu Putu Sri Widnyani Ida Bagus Gede Indramanik