Fatima Azzahra
Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

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TRANSFORMASI DIGITAL DALAM MANAJEMEN MUTU TERPADU: STUDI KEBIJAKAN PAPERLESS DI PERGURUAN TINGGI Muhammad Aulia Rahman; Ahmad Ridani; Muhlis; Fatima Azzahra
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 02 (2026): Volume 12 No. 2, Juni 2026 Publish
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i02.15371

Abstract

This study aims to examine the paperless campus policy within the perspective of Total Quality Management (TQM) in higher education. The research focuses on how document digitalization and administrative services can enhance efficiency, transparency, student satisfaction, and support environmental sustainability agendas. A qualitative descriptive method was employed, using interviews, observations, and document studies, with data analyzed through Miles & Huberman’s interactive model. The findings reveal that the paperless policy accelerates bureaucracy, strengthens accountability, improves student satisfaction, supports the principle of continuous improvement in TQM, and enhances the image and competitiveness of universities in the digital era. Therefore, paperless can be considered a comprehensive strategy that integrates administrative efficiency, sustainable quality culture, and commitment to environmental sustainability.