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All Journal Didaktik : Jurnal Ilmiah PGSD STKIP Subang SALUT: Journal of Social and Education
Melda Syahrina
Universitas Mataram
Humanities Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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IMPLEMENTASI TATA KELOLA ADMINISTRASI UNTUK MEWUJUDKAN PELAYANAN PUBLIK YANG BERKUALITAS DI DINAS PENDIDIKAN KOTA MATARAM Ida Ayu Suci Padmawati; Khairul Imam; Naufal Ikhsanul Jabbar; Angga Mulyadin; Neyna Deasy Lestari; Melda Syahrina; Muh. Zubair
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 3, September 2026 Publish
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.16384

Abstract

This study is motivated by the importance of administrative governance in supporting the improvement of public service quality, particularly in government institutions in the education sector. The problem addressed in this study concerns how the implementation of administrative governance at the Department of Education of Mataram City contributes to achieving high-quality public services. The study aims to describe the implementation of administrative governance and to identify supporting and inhibiting factors in public service processes. The method used is a descriptive qualitative approach with data collection techniques including in-depth interviews, observation, and documentation. The data were analyzed through data reduction, data display, and conclusion drawing. The results show that administrative governance at the Department of Education of Mataram City has been implemented fairly well through the management of correspondence, document archiving, education data management, and other administrative services conducted in accordance with standard operating procedures (SOP). The implementation of administration is supported by clear task distribution, structured service procedures, utilization of information technology, and well-organized records management, resulting in more effective and efficient services. In addition, supporting factors include human resource competence, a conducive work environment, organizational policies, and the implementation of Minimum Service Standards (MSS). However, several constraints are still found, such as mismatches in employee competencies, limited infrastructure, and suboptimal work discipline. Therefore, administrative governance plays an important role in improving public service quality at the Department of Education of Mataram City.
PERAN GURU DALAM MENGEMBANGKAN SIKAP TOLERANSI MELALUI PENDIDIKAN MULTIKULTURAL Dila Aprillia; Melda Syahrina; NabilaAnindita Nazwa; Fadlurrahman Fadlurrahman; Damar Rizqi; Anjeun Renyta Agatin
Journal of Social and Education Vol. 3 No. 1 (2026): Journal of Social and Education
Publisher : Lembaga Riset dan Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66909/lrp.salut.v3i1.361

Abstract

:  Penelitian ini bertujuan untuk menelaah bagaimana peran guru dalam menumbuhkan sikap toleransi siswa melalui penerapan pendidikan multikultural di sekolah. Keberagaman budaya, etnis, dan agama yang menjadi identitas Indonesia menuntut hadirnya proses pendidikan yang mampu mengajarkan penghargaan terhadap perbedaan sejak dini. Guru memiliki tanggung jawab strategis sebagai pengarah pembelajaran, teladan, dan penggerak lingkungan belajar yang inklusif. Penelitian ini menggunakan metode Systematic Literature Review (SLR), yaitu pendekatan yang dilakukan secara sistematis dan terstruktur untuk mengidentifikasi, mengevaluasi, serta mensintesis berbagai hasil penelitian terdahulu yang relevan dengan topik peran guru dalam mengembangkan sikap toleransi melalui pendidikan multikultural. Hasil telaah menunjukan bahwa keterlibatan guru tercermin melalui integrasi nilai multikultural dalam kegiatan pembelajaran, peneparapan metode yang mendorong kolaborasi dan dialog antar siswa, serta pembentukan iklim kelas yang menghargai keragaman. Meskipun demikian, guru masih menghadapi berbagai hambatan seperti keterbatasan pelatihan,adanya bias sosial di lingkungan sekitar, dan kurangnya dukungan dari kelembagaan. Secara keseluruhan, study ini menegaskan bahwa guru memiliki peran fundamental dalam membangun karakter toleran dan sikap saling menghormati pada peserta didik sebagai fondasi kehidupan yang harmonis dalam masyarakat yang majemuk.
Co-Authors Angga Mulyadin Anjeun Renyta Agatin Damar Rizqi Dila Aprillia Fadlurrahman Fadlurrahman Ida Ayu Suci Padmawati Khairul Imam Muh. Zubair NabilaAnindita Nazwa Naufal Ikhsanul Jabbar Neyna Deasy Lestari