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All Journal Waluya The International Science of Health Journal
Andi Asri
Master of Public Health Study Program, Faculty of Health Sciences, Mandala Waluya University, Indonesia
Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Other

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Evaluating Healthcare Worker Performance through Leadership: A Malcolm Baldrige National Quality Award Approach at Benyamin Guluh Regional Hospital Mustika Mustika; Sartini Risky; Andi Asri
Waluya The International Science of Health Journal Vol. 5 No. 1 (2026): Waluya The International Science of Health Journal
Publisher : Magister Kesehatan Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54883/672nhy36

Abstract

Introduction: Benyamin Guluh Regional General Hospital in Kolaka Regency faces various challenges in healthcare service performance, including declining healthcare worker performance, leadership adaptability challenges, and weaknesses in strategic planning and performance measurement systems. This study aims to evaluate healthcare worker performance with a focus on the management dimension of leadership. Method: A qualitative research method with a case study design was applied, utilizing triangulation techniques from 12 informants, including the Director and Head of the Hospital Human Resources Department. Snowball sampling was used in selecting informants, with data analysis conducted inductively. Performance evaluation was based on the Malcolm Baldrige National Quality Award (MBNQA) Method. Result: The study results show that hospital leadership is effective but needs to improve adaptability in crisis situations. The existing strategic plan is clear but lacks flexibility and insufficient involvement of healthcare workers in planning. Customer focus is good, but capacity management needs improvement. The performance measurement system is effective but requires additional training. Conclusion: The need for adjustments in leadership and strategic planning to deal with crisis situations at the Benyamin Guluh Regional General Hospital, Kolaka Regency.
The Relationship between Policy and Social Environment and Smoking Habits among High School Students in Kolaka Regency Aries Idi Wijayanto; Tasnim Tasnim; Andi Asri
Waluya The International Science of Health Journal Vol. 5 No. 1 (2026): Waluya The International Science of Health Journal
Publisher : Magister Kesehatan Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54883/m4dayg83

Abstract

Introduction: Smoking is one of the most difficult habits for adolescents to stop. The prevalence of smoking among students in Kolaka Regency is reported to be 48%. Smoking behavior among adolescents can be influenced by several factors, including policy and social environment. This study aims to analyze the relationship between policy and social environment and smoking habits among high school students in Kolaka Regency. Method: The study was conducted in August 2024 in three high schools in Kolaka Regency. The population consisted of 810 students, with a sample of 268 respondents selected using cluster random sampling. Data were collected using questionnaires and analyzed using the chi-square test and binary logistic regression. Result: Shows the Chi-Square test of policy (p value 0.000, ⱷ -0.401). Social environment (p value 0.000, ⱷ -0.449) on smoking habits among high school students in Kolaka district, Southeast Sulawesi Province. Conclusion: Policies and social environments are related to students' smoking habits, so schools need to hold regular outreach programs about the dangers of smoking in the form of seminars, discussions, or screenings of educational films.
Human Factors in Hospital Management Information System Implementation and Social Security Agency Claim Effectiveness: A Qualitative Study at Dr. H. LM. Baharuddin M.Kes Regional Hospital in Muna, Indonesia Darwangsah Adhe Arya; Sunarsih Sunarsih; Andi Asri
Waluya The International Science of Health Journal Vol. 5 No. 3 (2026): Waluya The International Science of Health Journal
Publisher : Magister Kesehatan Universitas Mandala Waluya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54883/24ftfq74

Abstract

Introduction: Hospital Management Information Systems (HMIS) support integrated clinical documentation, hospital operations, and health insurance claim processing. However, effective implementation depends not only on technological infrastructure but also on human factors, including user competence, discipline, collaboration, and acceptance. This study explored human factors associated with HMIS implementation and Social Security Agency of Health Insurance claim processing at Dr. H. L.M. Baharuddin M.Kes Regional General Hospital, Muna Regency, Indonesia. Method: This study uses a qualitative approach based on the philosophy of postpositivism with reference to the HOT-Fit model. Data source sampling was carried out purposively and by snowball sampling. Data collection techniques used triangulation; data analysis was inductive. Informants in this study were 4 informants consisting of 1 key informant and 3 regular informants. Data processing was carried out using the NVivo V15 application. Result: The findings identified several human-related factors affecting HMIS implementation, including user competence, training needs, work experience, knowledge, problem-solving capacity, discipline, collaboration, commitment, and system acceptance. Among these factors, discipline in completing electronic medical records emerged as a prominent barrier to timely social security agency claim processing. Conclusion: Human factors play an important role in effective HMIS implementation and social security agency claim processing. Strengthening user competence, documentation discipline, continuous training, supervision, and organizational support may improve HMIS utilization and facilitate more timely and complete claim processing.
Co-Authors Aries Idi Wijayanto Darwangsah Adhe Arya Mustika Mustika Sartini Risky Sunarsih Sunarsih Tasnim, Tasnim