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All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Journal of Business Application
Selvia F. G. Renyut
STIA Trinitas, Ambon, Maluku, Indonesia

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Assessing Service Quality and Developing Improvement Strategies in Fire and Rescue Services Oktovianus G. Pooroe; Montgomery Warbal; Selvia F. G. Renyut
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 7 No. 1 (2026): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v7.i1.p81-97

Abstract

Fire disasters remain a major public safety concern in Indonesia, with more than 10,000 incidents recorded annually during 2020–2024. This study examines the quality of fire management services provided by the Ambon City Fire and Rescue Service, identifies factors influencing service performance, and proposes strategies for improvement. A qualitative approach was employed through interviews, observations, and document analysis. The findings reveal that service quality has not fully met community expectations due to inadequate facilities and infrastructure, limited human resource capacity, underutilized information technology, weak inter-agency coordination, and low public awareness of fire prevention. To address these challenges, the study recommends an integrated strategy encompassing human resource development, infrastructure modernization, digital technology utilization, strengthened regulations and coordination, and community empowerment. These measures are expected to enhance service quality, improve emergency response effectiveness, and strengthen public safety in Ambon City.
Mengapa Kepemimpinan lebih Menentukan daripada Lingkungan Kerja? Bukti Empiris tentang Kualitas Pelayanan Administrasi Desa Lestari, Riona Raliuw; Johny Urbanus Lesnussa; Selvia F. G. Renyut; Bernard Renyut
Journal of Business Application Vol. 5 No. 1 (2026): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v5.i1.p16-31

Abstract

This study examines the influence of village head leadership and the work environment on administrative service quality in Souhuwe Village, West Seram Regency, Indonesia. Improving administrative services at the village level remains a challenge, particularly in areas with limited organizational capacity and public service resources. This study employed a quantitative explanatory research design using multiple linear regression analysis. Data were collected from 43 respondents consisting of village officials and community members who received administrative services during the research period. Data analysis was conducted through validity and reliability tests, classical assumption tests, and hypothesis testing using SPSS. The findings reveal that village head leadership has a positive and significant influence on administrative service quality, indicating that effective leadership plays an important role in directing, coordinating, and motivating village officials to improve service performance. Meanwhile, the work environment does not show a significant partial influence on administrative service quality. However, both variables simultaneously contribute to explaining variations in administrative service quality. These findings highlight that strengthening leadership capacity is a key strategy for improving village administrative services, while organizational conditions remain an important supporting factor in achieving effective local governance.
Co-Authors Bernard Renyut Johny Urbanus Lesnussa Lestari, Riona Raliuw Montgomery Warbal Oktovianus G. Pooroe