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All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Montgomery Warbal
STIA Trinitas, Ambon, Maluku, Indonesia

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A Systems Approach to Government Management: An Analysis of the Department of Settlement and Infrastructure Johny Urbanus Lesnussa; Montgomery Warbal
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 7 No. 1 (2026): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v7.i1.p32-46

Abstract

This study aims to analyze the government management process from the perspective of the organizing system, including division of labor, departmentalization, distribution of authority, and coordination in achieving efficiency and effectiveness at the Department of Settlements and Infrastructure of Ambon City. Using a descriptive qualitative approach, data were collected through literature review, observation, interviews, and documentation. The findings reveal that the division of labor is not fully aligned with main tasks and functions, departmentalization is relatively well implemented, while the distribution of authority and coordination remain weak, resulting in suboptimal integration and overall inefficiency and ineffectiveness in organizational performance.
Assessing Service Quality and Developing Improvement Strategies in Fire and Rescue Services Oktovianus G. Pooroe; Montgomery Warbal; Selvia F. G. Renyut
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 7 No. 1 (2026): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v7.i1.p81-97

Abstract

Fire disasters remain a major public safety concern in Indonesia, with more than 10,000 incidents recorded annually during 2020–2024. This study examines the quality of fire management services provided by the Ambon City Fire and Rescue Service, identifies factors influencing service performance, and proposes strategies for improvement. A qualitative approach was employed through interviews, observations, and document analysis. The findings reveal that service quality has not fully met community expectations due to inadequate facilities and infrastructure, limited human resource capacity, underutilized information technology, weak inter-agency coordination, and low public awareness of fire prevention. To address these challenges, the study recommends an integrated strategy encompassing human resource development, infrastructure modernization, digital technology utilization, strengthened regulations and coordination, and community empowerment. These measures are expected to enhance service quality, improve emergency response effectiveness, and strengthen public safety in Ambon City.
Co-Authors Johny Urbanus Lesnussa Oktovianus G. Pooroe Selvia F. G. Renyut