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All Journal Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Journal of Business Application
Johny Urbanus Lesnussa
STIA Trinitas, Ambon, Maluku, Indonesia

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A Systems Approach to Government Management: An Analysis of the Department of Settlement and Infrastructure Johny Urbanus Lesnussa; Montgomery Warbal
Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Vol. 7 No. 1 (2026): Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51135/PublicPolicy.v7.i1.p32-46

Abstract

This study aims to analyze the government management process from the perspective of the organizing system, including division of labor, departmentalization, distribution of authority, and coordination in achieving efficiency and effectiveness at the Department of Settlements and Infrastructure of Ambon City. Using a descriptive qualitative approach, data were collected through literature review, observation, interviews, and documentation. The findings reveal that the division of labor is not fully aligned with main tasks and functions, departmentalization is relatively well implemented, while the distribution of authority and coordination remain weak, resulting in suboptimal integration and overall inefficiency and ineffectiveness in organizational performance.
Mengapa Kepemimpinan lebih Menentukan daripada Lingkungan Kerja? Bukti Empiris tentang Kualitas Pelayanan Administrasi Desa Lestari, Riona Raliuw; Johny Urbanus Lesnussa; Selvia F. G. Renyut; Bernard Renyut
Journal of Business Application Vol. 5 No. 1 (2026): Journal of Business Application
Publisher : Univiversitas Dr. Djar Wattiheluw

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/jba.v5.i1.p16-31

Abstract

This study examines the influence of village head leadership and the work environment on administrative service quality in Souhuwe Village, West Seram Regency, Indonesia. Improving administrative services at the village level remains a challenge, particularly in areas with limited organizational capacity and public service resources. This study employed a quantitative explanatory research design using multiple linear regression analysis. Data were collected from 43 respondents consisting of village officials and community members who received administrative services during the research period. Data analysis was conducted through validity and reliability tests, classical assumption tests, and hypothesis testing using SPSS. The findings reveal that village head leadership has a positive and significant influence on administrative service quality, indicating that effective leadership plays an important role in directing, coordinating, and motivating village officials to improve service performance. Meanwhile, the work environment does not show a significant partial influence on administrative service quality. However, both variables simultaneously contribute to explaining variations in administrative service quality. These findings highlight that strengthening leadership capacity is a key strategy for improving village administrative services, while organizational conditions remain an important supporting factor in achieving effective local governance.
Co-Authors Bernard Renyut Lestari, Riona Raliuw Montgomery Warbal Selvia F. G. Renyut