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All Journal Jurnal EMT KITA International Journal of Public Health Excellence (IJPHE)
Harahap, Wahyuni
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Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

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Implementasi Manajemen Strategi Bank Syariah Indonesia (BSI) Tbk, Cabang Banda Aceh dalam Meningkatkan Kualitas Mutu Pelayanan Nasabah Harahap, Wahyuni; Zuliani; Fajri, Ikhsan; Hamid, A.; Mauliza, Putri
Jurnal EMT KITA Vol 9 No 1 (2025): JANUARI 2025
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v9i1.3599

Abstract

This research is titled "Implementation of Strategic Management of PT. Bank Syariah Indonesia (BSI) Tbk, Banda Aceh Branch in Improving the Quality of Customer Service. Along with the fierce competition in today's banking world, Islamic banking, especially Bank Syariah Indonesia, wants to provide the implementation of strategic management in improving the quality of service, especially in serving customer needs, with good service, customers and the public will feel satisfied and believe in what is important for the bank, the form of service provided includes receiving complaints or problems faced by a customer. Bank Syariah Indonesia must be good at finding solutions or strategic management in managing (solving) the problems faced by its customers. Based on the initial observations, this study was carried out by observation in general on PT. Bank Syariah Indonesia (BSI) Banda Aceh Branch. However, there are several obstacles that occur, including in terms of the lack of services carried out as seen from the existence of several operational networks of Bank Syariah Indonesia that have not been maximized, the level of independence, quality and quantity of some employees who are still problematic, which is marked by the failure of the data input system, transactions, which had occurred in the last year, this has an impact on the less effective service to customers by a small number of employees PT. Bank Syariah Indonesia (BSI) Banda Aceh Branch. Based on the phenomena that occur in the field, the objectives of this study are; "To find out the Strategic Management of Bank Syariah Indonesia (BSI) Tbk Peunayong Unit Banda Aceh Branch in improving the Quality of Customer Service by conducting a literature review through the literature of scientific papers, books and other literature that is relevant to the research.
Relationship Between Pregnant Women's Knowledge and Compliance in Consumption of Feed Tablets at PMB Novida Efrianti Harahap, Wahyuni; Bachruddin, Shella; Harahap, Ziadatun Amini; Siregar, Mislaini Barkah; Lubis , Ayu Ulfah Nur
International Journal of Public Health Excellence (IJPHE) Vol. 5 No. 1 (2025): June-December
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijphe.v5i1.1445

Abstract

Iron plays a crucial role in the body, primarily in the formation of hemoglobin, which transports oxygen in red blood cells. It is especially vital for pregnant women, as sufficient iron is necessary for fetal development. In Indonesia, only 51% of pregnant women receive the recommended 90 Fe tablets during pregnancy, and compliance with consumption is alarmingly low at 37.7%. Data reveals that 48.9% of pregnant women suffer from anemia, with 84.2% of these cases occurring in the 15-24 age group (Indonesian Health Profile, 2021). This study aimed to explore the relationship between maternal knowledge and compliance with Fe tablet consumption at PMB Novi, Panyabungan District, Mandailing Natal Regency. Utilizing a descriptive analytical approach and quantitative methods, the study surveyed 33 pregnant women through total sampling. The results indicated a significant relationship, with a p-value of 0.001 (p < 0.05), leading to the rejection of the null hypothesis. This implies that better maternal knowledge correlates with higher compliance in Fe tablet consumption. It is recommended that pregnant women actively seek information on the benefits and proper consumption of Fe tablets to reduce anemia risk. Additionally, health workers should enhance community education regarding maternal health, emphasizing the importance of iron during pregnancy and the advantages of Fe tablet consumption to combat iron deficiency effectively.
Co-Authors A. Hamid Bachruddin, Shella Harahap, Ziadatun Amini Ida Ayu Putu Sri Widnyani Ikhsan Fajri, Ikhsan Lubis , Ayu Ulfah Nur Siregar, Mislaini Barkah Zuliani