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All Journal Insect (Informatics and Security) : Jurnal Teknik Informatika Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Pengabdian kepada Masyarakat Nusantara
Sulistyo, Wicaksono Yuli
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Social Sciences

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Journal : Insect (Informatics and Security) : Jurnal Teknik Informatika

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Implementation of Augmented Generation Retrieval Method in Chatbot for Contract Customer Service Automation Rachman, Muhammad Roihan; Rosidin, Muhammad; Sulistyo, Wicaksono Yuli
Insect (Informatics and Security): Jurnal Teknik Informatika Vol. 11 No. 2 (2025): Oktober 2025
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/insect.v11i2.4992

Abstract

The rapid advancement of artificial intelligence technology has expanded its applications across various domains, including customer service. Property owners often face challenges in promptly and consistently responding to inquiries from potential tenants, necessitating an automated information service solution. This study aims to implement the Retrieval-Augmented Generation (RAG) method in a chatbot to enhance customer service effectiveness in boarding house management. The research methodology involves developing a RAG-based chatbot prototype that integrates information retrieval from a knowledge database with the generative capabilities of a language model. Experimental results indicate that the application of the RAG method improves the relevance and accuracy of responses provided to prospective tenants. The RAG-based chatbot demonstrates faster response times compared to manual service, thereby reducing the workload on property owners. The implementation of RAG in the chatbot proves effective in automating customer service for boarding houses, offering added value to both property owners and potential tenants through fast, relevant, and easily accessible service.
Rancang Bangun Sistem E-Absensi Web Menggunakan Laravel (Studi Kasus: RSUD Labuha) Lua, Muhammad Febriyan; Sulistyo, Wicaksono Yuli
Insect (Informatics and Security): Jurnal Teknik Informatika Vol. 11 No. 2 (2025): Oktober 2025
Publisher : Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/insect.v11i2.4994

Abstract

A common problem in attendance management is the manual system employed at RSUD Labuha, which is prone to inefficiencies, human errors, and difficulties in real-time monitoring. This study aims to address these issues by designing and developing a web-based e-attendance system using the Laravel framework to improve the efficiency and accuracy of employee attendance management. The system is intended to provide an automated solution for digital attendance recording, real-time monitoring, and integrated reporting. The research adopts the Waterfall methodology, which provides a structured and sequential approach to system development. Data collection was conducted through direct observation at RSUD Labuha to identify workflow patterns and system requirements. The system is developed using PHP programming language integrated with the Laravel framework. All functionalities are tested in a localhost environment using Black Box Testing to ensure validity and reliability. The result of this study is a fully functional e-attendance system successfully implemented and tested in the localhost environment. All core features, including digital attendance recording, reporting, and dashboard management, are proven to be operational and effective. The primary limitation of this study is the inability to conduct full-scale implementation and testing in a live hosting environment due to technical and administrative constraints. Nevertheless, this web-based e-attendance system successfully fulfills the research objectives by delivering a deployable digital solution tailored for attendance management at RSUD Labuha. This study contributes a customized system design for the institution, with its architecture and findings serving as a reference for similar future projects.
Co-Authors Desy Eliana H., Muhammad Haedar Z. Indani, Farinza Tiara Lua, Muhammad Febriyan Rachman, Muhammad Roihan Rosidin, Muhamad Rosidin, Muhammad Thahira, Agniya