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THE PARADOX OF DIGITAL TRANSFORMATION: JOB RESOURCES, TECHNOSTRESS, AND RETENTION INTENTION Irma Yusnita; Saimon Effendy
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 10 No 2 (2026): June
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/j25485024.y2026.v10.i2.7738

Abstract

This study aims to examine the impact of Job Resources and Technostress on Job Engagement and their influence on Retention Intention among bank employees. Furthermore, this study investigates the mediating role of Perceived Organizational Support (POS) in navigating the digital transformation era. This study employed a quantitative research design, surveying employees at Bank XYZ, a large financial institution in Indonesia experiencing digital disruption. Data were analyzed using Structural Equation Modeling (SEM) to test the hypothesized relationships and mediation effects. The results showed that Job Resources significantly increased Perceived Organizational Support (POS). Technostress did not decrease employees' perceptions of organizational support. POS was a strong predictor of Work Engagement, which in turn became a key determinant of Retention Intention. POS was shown to strengthen the influence of job resources on job engagement. However, POS was found to be ineffective in mitigating the negative impact of Technostress. This study is limited to one banking institution in Indonesia. Future research should consider cross-industry comparisons to generalize the findings. This paper integrates the Job Demands-Resources (JD-R) model with Social Exchange Theory in the specific context of the transition from traditional to digital banking in emerging markets.
Designing an Educational Information System to Enhance Learning Factory Management in Higher Education Yansa Sendi Fadillah; Irma Yusnita; Abdullah Arif Kamal; Ariesya Aprillia; Shofiyul Millah
International Transactions on Education Technology (ITEE) Vol. 4 No. 1 (2025): International Transactions on Education Technology (ITEE)
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/itee.v4i1.964

Abstract

The increasing adoption of Learning Factory concepts in higher education has highlighted the need for effective educational information systems that can support operational efficiency, resource utilization, and knowledge integration. However, many Learning Factories still face challenges in coordinating instruc- tional activities, managing training equipment scheduling, and ensuring align- ment between educational objectives and industrial practices. This study aims to design an educational information system that optimizes Learning Factory operations through the integration of workflow management, resource alloca- tion, and instructional monitoring components. The research employs a qual- itative design involving observations of operational processes, semi-structured interviews with instructors and laboratory managers, and document analysis to identify functional requirements and system specifications. The findings reveal that existing management practices are largely manual, leading to inefficiencies such as scheduling conflicts, inconsistent training documentation, and limited real-time feedback mechanisms. The proposed system design features central- ized resource scheduling, digital competency tracking, and process visualization dashboards, which collectively support more structured learning activities and improved synchronization between theoretical instruction and practical engage- ment. The study concludes that developing an educational information system tailored to the Learning Factory environment enhances operational coordination, improves transparency in instructional management, and strengthens the linkage between educational outcomes and industrial competencies, thereby contribut- ing to more effective and industry-aligned learning experiences.