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Vip Paramarta
Universitas Sangga Buana Bandung
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PENERAPAN PRINSIP-PRINSIP ETIKA BISNIS DALAM TRANSAKSI E-COMMERCE: TINJAUAN MENDALAM DAN IMPLIKASI Muhamad Teguh Satria; Risma Suandani; Vip Paramarta
Journal Central Publisher Vol 1 No 6 (2023): Jurnal Central
Publisher : Central Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60145/jcp.v1i6.148

Abstract

Latar Belakang : Bisnis merupakan salah satu kegiatan ekonomi dalam kehidupan manusia, yang dilakukan dari bangun sampai dengan tidur kembali. Salah satu perkembangan bisnis ditandai dengan keterkaitan perkembangan teknologi saat aktivitasnya dilakukan melalui media internet. Sentuhan teknologi, khususnya internet membuat manusia cenderung menikmati transaksi ekonomi melalui penggunaan teknologi modern yang bernama E-commerce Tujuan : Bertujuan Untuk memperlancar proses kegiatan bisnis dibutuhkan prinsip etika bisnis dalam setiap transaksi seperti kepercayaan, kejujuran, keadilan dan saling menguntungkan. Metode : Penelitian ini menggunakan metode deskriptif kualitatif yakni mengumpulkan data pada suatu referensi ilmiah dengan maksud menginterpretasikan serta menafsirkan fenomena yang terjadi. Hasil dan Pembahasan : Hasil Empat Prinsip dalam etika bisnis terdiri atas empat prinsip, yang pertama adalah prinsip otonomi dimana tanggung jawab antar penjual atas barang yang di minta oleh konsumen. Prinsip kedua adalah kejujuran, hal ini akan membuat tingkat kepuasan konsumen meningkat, prinsip ketiga adalah keadilan dengan adanya barang yang baik maka konsumen memberikan nilai yang baik pula pada toko penjual, prinsip keempat yakni saling menguntungkan dimana konsumen medapatkan barang sesuai dengan yang dinginkan serta konsumen dapat memberikan nilai yang baik. Kesimpulan : Dengan adanya penerapan prisip etika bisnis, para pelaku bisnis akan lebih saling percaya dalam melakukan transaksi, sehingga akan berdampak positif pada roda bisnis yang ada satu sama lain.
The Impact of Bank Service Quality on Satisfaction that Impacts Word of Mouth Promotion Zaenal Aripin; Vip Paramarta; Kosasih; Didin Saepudin; Farida Yuliaty; Fitriana
Jurnal Syntax Admiration Vol. 4 No. 8 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i8.690

Abstract

Beckground: In the banking industry, service quality is an important factor in maintaining and increasing customer satisfaction. One indicator of the success of service quality is word of mouth by satisfied customers. However, there is still little in-depth research on the impact of bank service quality on customer satisfaction that impacts word of mouth. Aims: This study aims to analyze the impact of bank service quality on customer satisfaction and identify how customer satisfaction contributes to word of mouth in the context of the banking industry. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection technique. The respondents were bank customers who have used the bank's services in the recent period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Results and Conclussion: This study used a qualitative approach with in-depth interviews as a data collection technique. The respondents were bank customers who have used the bank's services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses. Contribution: This study uses a qualitative approach with in-depth interviews as a data collection technique. The respondents of this study are bank customers who have used bank services in the last period. The collected data were analyzed using content analysis techniques to identify themes and patterns in customer responses.
Era Disrupsi Digital pada Perkembangan Teknologi di Indonesia Erick Saragih; Vip Paramarta; Grace Imelda Thungari; Beauty Kalangi; Kezia Marcelina Putri
Transformasi: Journal of Economics and Business Management Vol. 2 No. 4 (2023): December : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v2i4.1152

Abstract

The Digital Era is a time where information can be accessed and disseminated very easily using digital technology. Globally, technology is present to help humans carry out various activities. So the era of technological disruption is something that needs to be faced. In order to continue to be able to provide the best for individuals and community groups in the business world, it is necessary to carry out various innovations and improve the quality of skills. The aim of this literature research is to find out how the era of digital disruption has affected technological development in Indonesia. The research method used is descriptive theoretical study, namely a method that discusses several possibilities for solving actual problems by collecting data, compiling or classifying them, analyzing and interpreting them with existing theories and comparing them from literature sources. The research results show that the era of digital disruption in Indonesia has developed and has entered the modern era, such as digital technology disruption in the fields of health, finance and education. It can be concluded that digital disruption is an innovation that changes people's way of life and thinking patterns, changes company work culture, or even creates new markets that have never existed before. So it has positive and negative impacts with the era of digital disruption. Therefore, if it is not faced with the right strategy, technological disruption can threaten conventional businesses and threaten industrial markets. In facing technological/digital disruption, companies need to improve the quality of more modern technology so that they are not left behind and can compete with industry and companies as well as improving the quality of human resources.
Perkembangan Expert System Dalam Sistem Informasi Manajemen Natasya Anggreine Litau; Vip Paramarta; Jopie Julius Lopulalan; Melati Rosaline Michaella Mogi; Regina Tirza Maindoka
Jurnal Bintang Manajemen Vol 1 No 4 (2023): Desember : Jurnal Bintang Manajemen
Publisher : Sekolah Tinggi Ilmu Ekonomi Trianandra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i4.2265

Abstract

The application of an expert system (expert system) which is very useful for the wider community is certainly very much needed by society today. Apart from that, this development also supports various human activities. Expert systems are also able to make recommendations for a series of user actions. The aim of this research is to determine the development of expert systems in management information systems. The research method used in this research is a descriptive research method with theoretical studies, namely a method that discusses several possibilities for solving actual problems by collecting data, compiling or classifying them, analyzing and interpreting them with existing theories and comparing them from literature sources. The research results show the development of expert systems in management information systems, namely knowledge bases, inference engines, and user interfaces. It can be concluded that expert systems help work and technological progress more quickly and the decision-making process is based on existing information and facts. Expert systems have also been used in various fields, from medical, legal, to financial. In developing an expert system, it is necessary to increase the level of knowledge related to the latest technology and information. So you can utilize modern technology to complete work more effectively and efficiently.
REVOLUTIONIZING BUSINESS MANAGEMENT: STRATEGIC HR OPTIMIZATION FOR SUSTAINABLE PROFITABILITY IN INDONESIA'S TECHNOLOGICAL LANDSCAPE Kosasih Kosasih; Farida Yuliaty; Megandhi Gusti Wardhana; Vip Paramarta; Sobarna Kartamihardja
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 1 No. 1 (2023): October
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia's technological landscape is in a state of constant evolution, offering both unprecedented opportunities and formidable challenges to businesses. Strategic Human Resource (HR) optimization has emerged as a critical imperative to thrive in this dynamic environment. This research delves into the pivotal role of HR management in achieving sustainable profitability within the Indonesian technological landscape. The study employs a mixed-method approach, combining quantitative data from surveys and interviews with HR professionals, business leaders, and employees and qualitative data from industry reports and case studies. The findings underscore the importance of strategic HR optimization, revealing four key aspects: the role of HR in technological transformation, addressing the skills gap, promoting diversity and inclusion, and prioritizing employee engagement and well-being. In-depth analysis demonstrates that HR departments are crucial in guiding organizations through digital transformation. Aligning HR strategies with technology adoption leads to higher success rates and reduced resistance to change. Furthermore, a significant skills gap in the workforce demands substantial investment in training and development programs. Embracing diversity and inclusion fosters innovation and competitiveness while prioritizing employee engagement and well-being increases productivity and profitability. This research provides practical insights for businesses operating in Indonesia's ever-changing technological landscape. By implementing the strategies and recommendations presented, organizations can revolutionize their business management, positioning themselves as leaders in this dynamic environment ensuring long-term success and profitability.
A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON CUSTOMER TRUST Zaenal Aripin; kosasih; vip Paramarta
KRIEZ ACADEMY : Journal of development and community service Vol. 1 No. 1 (2023): Kriez Academy - December
Publisher : Yayasan Kreatif Indonesia Emas

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Abstract

Beckground: The banking industry has experienced rapid development in recent years. Competition among banks has intensified, and to maintain a competitive advantage, it is important for banks to understand customer expectations, improve their service performance, and gain high customer satisfaction and customer trust. Aims: This study aims to analyze the influence of customer expectations on bank service performance, bank customer satisfaction, and how this influence impacts customer trust. The background of this study is based on the importance of improving customer satisfaction and customer trust in today's highly competitive banking industry. Research Method: The research method used in this study is a literature study. Various relevant literature sources, including scientific journals, books, and related research reports, were analyzed. This study analyzes and synthesizes the findings in the literature to identify the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. Results and Conclussion: The results show that customer expectations have a significant influence on bank service performance. When customer expectations are met, bank service performance tends to be better. In addition, bank service performance also has a significant influence on bank customer satisfaction. When bank service performance increases, bank customer satisfaction also increases. Furthermore, bank customer satisfaction also has a positive impact on customer trust in banks. Contribution: The contribution of this research is to provide a better understanding of the relationship between customer expectations, bank service performance, bank customer satisfaction, and customer trust. This research can serve as a reference for companies in the banking industry to improve their bank service performance, so as to meet customer expectations, increase customer satisfaction, and strengthen customer trust in the long run.
ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN Zaenal Aripin; Kosasih; Vip Paramarta
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 1 (2023): Kisa Institute - December
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Beckground: Perceptions and motivations to become a bank customer can be influenced by various factors, including age, experience and financial needs. Parents and teenagers have differences in life experiences, knowledge and financial priorities, which may affect how they perceive the importance of being a bank customer. This study will identify differences and similarities in motivations and perceptions between parents and adolescents in relation to becoming a bank customer. Aims: The aim of this study is to gain a better understanding of the factors that influence the motivations and perceptions of becoming a bank customer between parents (mothers and fathers) and their adolescent children. It also aims to explore the differences and similarities in their views towards becoming bank customers. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection method. The research participants consisted of parents (mothers and fathers) and their teenage sons and daughters who are bank customers. Data obtained from the interviews were analyzed using an inductive approach to identify emerging themes and patterns related to their motivations and perceptions of becoming bank customers. Results and Conclusions: Data analysis revealed differences in the motivations and perceptions of becoming a bank customer between parents and their adolescent children. Parents tend to have more motivations related to financial security, long-term investment, and fulfilling family needs. Meanwhile, teenagers tend to have more motivations related to personal needs, money management skills, and financial independence. Colntributioln: This study colncludels that thel moltivatiolns and pelrcelptiolns olf belcolming a bank custolmelr diffelr beltweleln parelnts (molthelrs and fathelrs) and thelir telelnagel childreln. This diffelrelncel may bel duel tol diffelrelnt lifel elxpelrielncels, knolwleldgel, and financial priolritiels beltweleln thelsel twol grolups. This relselarch prolvidels uselful insights folr financial institutiolns in delsigning molrel elffelctivel markelting stratelgiels tol attract bolth grolups as bank custolmelrs.
Pengaruh Hardware, Software dan Brainware Terhadap Ketepatan Waktu (Timeliness) dalam Penyajian Informasi yang Relevan di Sistem Informasi Manajemen Rumah Sakit Joko Agung Nugroho; Dharma Jaya Hartono; Dwi Amelia Koesdinar; Bianti Putri Sekartani; Cici Petrisia Panjaitan; Vip Paramarta
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 08 (2023): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i08.1076

Abstract

Sistem Informasi Rumah Sakit harus selaras dengan proses bisnis utama (Core Bussines) Rumah Sakit,yang mempunyai visi misi,dan strategi bisnis yang inovatif dan modern. Tujuan penelitian ini untuk mengetahui pengaruh hardware terhadap ketepatan waktu penyajian informasi di Sistem Informasi Manajemen Rumah Sakit, mengetahui pengaruh software terhadap ketepatan waktu penyajian informasi di Sistem Informasi Manajemen Rumah Sakit dan mengetahui pengaruh brainware terhadap ketepatan waktu penyajian informasi di Sistem Informasi Manajemen Rumah Sakit. Dalam penelitian ini menggunakan metode penelitian kualitatif serta kajian pustaka atau library research. Sistem informasi manajemen, dalam hal lain juga berfungsi sebagai sebuah sistem operasi atau mesin yang terintegrasi (integrated) untuk menyajikan sistem informasi guna mendukung kinerja pada fungsi operasi, fungsi manajemen, dan pengambilan keputusan dalam suatu lembaga, perusahaan atau organisasi. Hasil kesimpulan dalam penelitian ini menyatakan bahwa ada banyak faktor yang dapat mempengaruhi supaya Sistem Informasi Manajemen Rumah Sakit dapat berjalan dengan baik; antara lain faktor perangkat keras, perangkat lunak, kemampuan pengguna dan juga faktor ketepatan waktu penyajian informasi.
Sistem Informasi Rekomendasi Izin Praktik Tenaga Kesehatan (SIREKIPNAKES) Ade Delpita; Michi Astuti Rehmenda Marito Sitepu; Agung Ariwibowo Prayetno; Cut Azlina Effendy; Gilang N. Saputra; Vip Paramarta
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 10 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i10.1191

Abstract

Knowledge Management dapat membantu perusahaan untuk melakukan sharing pengetahuan seputar proses bisnis, masalah-masalah yang terjadi pada setiap unit kerja, hingga berbagi pengalaman tentang hal-hal diluar pekerjaan yang bermanfaat bagi pengembangan pengetahuan dari karyawan perusahaan. Tujuan  penelitian ini adalah menghasilkan sistem informasi yang dapat mendukung pemantauan program perijinan tenaga kesehatan. Sistem informasi perijinan tenaga kesehatan menghasilkan informasi yang dapat digunakan untuk melakukan pemantauan program perijinan tenaga kesehatan yang meliputi pemantauan status perijinan tenaga kesehatan, pemantauan masa berlakunya surat ijin, pemantauan cakupan pelayanan perijinan dan pemantauan tenaga kesehatan yang berijin. Metode yang digunakan dalam penelitian adalah metode penelitian kualitatif. Penelitian ini dulakukan di RS X. Pengumpulan Data Wawancara mendalam dengan tenaga kesehatan, pengembang sistem, dan manajemen RS. Observasi memperhatikan proses pelayanan dan interaksi tenaga kesehatan dengan sistem dan analisis dokumen studi terhadap SOP, peraturan, dan dokumen terkait perijinan. Berdasarkan hasil studi pendahuluan pelaksanaan program  perijinan masih mengalami beberapa hambatan. Hal ini disebabkan kurangnya dukungan informasi untuk melakukan pemantauan program perijinan tenaga kesehatan. Sistem ini memungkinkan pemantauan status, masa berlaku surat izin, cakupan pelayanan perijinan, dan tenaga kesehatan yang berijin. Meskipun bermanfaat bagi tenaga kesehatan, SIREKIPNAKES masih perlu perbaikan dan masukan dari semua pihak untuk meningkatkan keefektifan sistem perijinan ini.  
Analisis Transaction Processing System (TPS) dalam Konteks Pengembangan Sistem Informasi pada Organisasi Eliza Techa Fattima; Isvi Aliffia Bingga; Rachmi Anasthasia Seriulina; Sisy Rizkia Putri; Tania Tamara; Vip Paramarta
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 10 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i10.1217

Abstract

Sistem Proses Transaksional (TPS) adalah infrastruktur informasi yang penting dalam berbagai organisasi dan perusahaan, memfasilitasi pemrosesan transaksi harian seperti penjualan, pembelian, dan pencatatan keuangan. Penelitian ini bertujuan untuk menyelidiki implementasi dan dampak Sistem Proses Transaksional dalam konteks berbagai industri. Metode penelitian yang digunakan adalah studi literatur. Studi kasus dilakukan pada beberapa organisasi yang telah mengimplementasikan TPS, dengan fokus pada proses implementasi, manfaat yang diperoleh, serta tantangan yang dihadapi. Hasil penelitian menunjukkan bahwa implementasi TPS dapat meningkatkan efisiensi operasional, akurasi data, dan responsivitas terhadap pelanggan. Namun, tantangan seperti biaya implementasi, integrasi dengan sistem yang sudah ada, dan kebutuhan akan pelatihan yang intensif seringkali dihadapi oleh organisasi selama proses implementasi. Hasil dan pembahasan menggambarkan TPS sebagai sistem informasi yang mengumpulkan, memproses, dan menyediakan informasi mengenai transaksi bisnis rutin. Berbagai jenis TPS, seperti pembelian, persediaan, dan penjualan, dijelaskan dalam konteks penggunaan organisasi. Karakteristik TPS melibatkan pemrosesan data dalam jumlah besar, sumber data internal, dan kebutuhan akan kecepatan dan akurasi tinggi. Kesimpulannya, Sistem Proses Transaksional memiliki peran yang krusial dalam mendukung operasional sehari-hari organisasi dan meningkatkan kinerja bisnis secara keseluruhan. Namun, kesuksesan implementasi TPS tergantung pada pemahaman yang mendalam tentang kebutuhan organisasi, perencanaan yang matang, dan manajemen yang efektif terhadap tantangan yang muncul selama proses implementasi.
Co-Authors Ade Delpita Agung Ariwibowo Prayetno Beauty Kalangi Bianti Putri Sekartani Cici Petrisia Panjaitan Cut Azlina Effendy Dharma Jaya Hartono Diana Pratiwi Didin Saepudin Dwi Amelia Koesdinar Eliza Techa Fattima Elsandra Novita Halim Erick Saragih Fajar Wahyudi Farida Yuliaty Fitriana Fitriana Gilang N. Saputra Gladdays Naurah Grace Imelda Thungari Helmi Fahmi Fauzi Isvi Aliffia Bingga Jeanny Kathleen Hartini Joko Agung Nugroho Jopie Julius Lopulalan Kezia Marcelina Putri Kosasih Lidwina Marlina S Megandhi Gusti Wardhana Melati Rosaline Michaella Mogi Michi Astuti Rehmenda Marito Sitepu Mohamad Fadli Muhamad Teguh Satria Muhammad Rizky Paramarta Natasya Anggreine Litau Niken Kusumastuti Nurita Dinda Chairunnisyah Pretika Prameswari Rachmi Anasthasia Seriulina Raysha Dhamatri Rasyad Regina Tirza Maindoka Rifa Azizah Alamsyah Rino Orleans Adam Risma Suandani Rosalina Cesilia Sisy Rizkia Putri Sobarna Kartamihardja Tania Tamara Tia Ariani Salsabila Yustika Dian Primasari Zaenal Aripin