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All Journal Jurnal Manajemen dan Bisnis Kreatif Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Manajemen dan Bisnis Jurnal Pengabdian West Science Indo-Fintech Intellectuals: Journal of Economics and Business West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies
Sofiyanti, Neneng
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Public Health Social Sciences

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Journal : West Science Interdisciplinary Studies

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The Role of Participative Leadership, Time Management, and Customer Satisfaction on Service Performance in Indonesian Service Companies Sofiyanti, Neneng
West Science Interdisciplinary Studies Vol. 3 No. 05 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i05.1909

Abstract

This study examines the role of participative leadership as a mediator between time management and customer satisfaction on service performance in Indonesian service companies. A quantitative analysis was conducted with a sample of 150 respondents, utilizing a Likert scale (1-5) and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results revealed that time management and customer satisfaction have significant direct positive effects on service performance, while participative leadership acts as a significant mediator in both relationships. Specifically, participative leadership enhances the impact of time management and customer satisfaction on service performance, suggesting its pivotal role in improving organizational outcomes. The findings emphasize the importance of cultivating participative leadership styles and optimizing time management practices and customer satisfaction strategies to enhance service performance in service-oriented industries. This study contributes to the literature on leadership, time management, and customer satisfaction in service performance contexts and offers practical implications for management practices in Indonesian service companies.
Implementation of Sustainable Leadership in Higher Education in Supporting Education for Sustainable Development (ESD) Sofiyanti, Neneng; Marampa, Adriana Madya
West Science Interdisciplinary Studies Vol. 3 No. 10 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i10.2287

Abstract

This study examines the role of sustainable leadership in higher education in supporting education for sustainable development (ESD) and innovation within Indonesian universities. Using a quantitative research design, data were collected from 175 respondents through a structured questionnaire employing a five-point Likert scale. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results reveal that sustainable leadership has a significant positive effect on both ESD and innovation. Moreover, ESD itself exerts a strong positive influence on innovation and mediates the relationship between sustainable leadership and innovation. The model demonstrates substantial explanatory power, with R² values of 0.56 for ESD and 0.63 for innovation, and good predictive relevance (Q² > 0). These findings highlight the importance of embedding sustainability principles in leadership practices and integrating ESD into academic programs, research, and institutional culture. For Indonesian higher education, the results suggest that innovation is best achieved when leadership practices are grounded in sustainability values, thus enabling universities to contribute more effectively to sustainable development and national innovation goals.
Co-Authors Adriana Madya Marampa Atikah Proverawati, Atikah Bintang Nabila Yudi Putri EMAN SULAEMAN Evi Selvi Halimatus Sadiah Nunung Nurhasanah Putra, R. Aditya Kristamtomo Wiwiek Rabiatul Adawiyah