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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Ghibran Irham
Universitas Pembangunan Nasional Veteran Jakarta
Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Model Evaluasi Kepuasan Kerja Berbasis Importance Performance Analysis (IPA) untuk Peningkatan Kerja UKM: Studi pada Kasus XYZ Photocopy Center Ghibran Irham; Amenda Septiala Tarigan; Nanang Alamsyah; Tyas Eka Kurnia
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 3 (2026): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i3.52879

Abstract

This study evaluates employee job satisfaction at XYZ Photocopy Center, a micro-SME photocopy business in Pondok Aren, South Tangerang, using Importance-Performance Analysis (IPA) to enhance operational performance. A mixed quantitative-qualitative approach was employed, collecting data via Likert-scale questionnaires and field observations across 10 indicators, such as quality of work, productivity, and leadership qualities. Data sufficiency was confirmed with a 95% confidence level. IPA mapping: Quadrant I (Main Priority): productivity, performance, initiative & resourcefulness; Quadrant II (Maintain): quality of work, judgment, interpersonal relations; Quadrant III (Low Priority): dependability; Quadrant IV (Overkill): knowledge of job, adaptability, leadership qualities. Findings align with Herzberg’s Two-Factor Theory, Equity Theory, and Expectancy Theory, emphasizing intrinsic motivators in small SMEs. Practical recommendations include prioritizing productivity training and incentives, maintaining interpersonal relations, and reallocating resources.
Co-Authors Amenda Septiala Tarigan Nanang Alamsyah Tyas Eka Kurnia