Ahmad Mudzaki Elyas
Universitas Singaperbangsa Karawang

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Analisis Dimensi Kinerja Organisasi Publik pada Layanan Administrasi Desa Bayur Kidul Ahmad Mudzaki Elyas; Dimas Sugiarto; Darryl Ardiansyah Usman
NeoRespublica : Jurnal Ilmu Pemerintahan Vol. 7 No. 3 (2026): Agustus
Publisher : Program Studi Ilmu Pemerintahan, FISIP - Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52423/neores.v7i3.1329

Abstract

Penelitian ini menganalisis kinerja aparatur desa dalam memberikan pelayanan publik di Desa Bayur Kidul, Kecamatan Cilamaya Kulon, Kabupaten Karawang. Penelitian menggunakan metode deskriptif kualitatif melalui wawancara, observasi, dan dokumentasi dengan melibatkan sekretaris desa serta warga yang pernah mengakses layanan administrasi. Analisis menggunakan lima dimensi kinerja organisasi publik, yaitu produktivitas, kualitas layanan, responsivitas, responsibilitas dan akuntabilitas. Hasil penelitian menunjukkan bahwa pelayanan administrasi dasar berjalan secara fungsional, tetapi belum sepenuhnya sistematik. Namun, pelayanan masih terkendala penggunaan komunikasi informal melalui WhatsApp dan ketergantungan pada keberadaan pejabat penandatangan. Warga menilai pelayanan cukup membantu dan responsif, terutama dalam pengurusan administrasi, penanganan keluhan, tetapi waktu tunggu, ketidaklengkapan dokumen, serta sinkronisasi data kependudukan masih menjadi kendala. Akuntabilitas dijaga melalui evaluasi berkala dan musyawarah desa, meskipun pengelolaan layanan berbasis data belum optimal. Penelitian ini menyimpulkan bahwa peningkatan pelayanan publik desa memerlukan standar pelayanan yang jelas, perangkat digital sederhana, pencatatan pengaduan, sinkronisasi data berkala, serta edukasi masyarakat mengenai persyaratan administrasi.
OPTIMALISASI PERAN BPD DALAM MENYALURKAN ASPIRASI MASYARAKAT UNTUK MEWUJUDKAN GOOD GOVERNANCE Ahmad Mudzaki Elyas; Laksmana Dwi Chandra Buana; Evi Priyanti
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 9 No 02 (2026): Agustus 2026
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v9i02.8134

Abstract

This study examines the optimization of the Village Consultative Body (BPD) role in channeling community aspirations related to education in Cengkong Village, Purwasari District, Karawang Regency. The research problem arises from limited educational facilities, population growth, and the need to strengthen village literacy through a barcode-based digital library. This study aims to explain the role of BPD in bridging community aspirations and to analyze the application of good governance principles in village education governance. This research uses a qualitative approach with a case study design. Data were collected through direct interviews, observation, and documentation. The analysis connects field findings with Santosa’s principles of good governance, including participation, rule of law, transparency, responsiveness, consensus, equal rights, effectiveness, and efficiency. The findings show that BPD acts as a bridge for community aspirations through village meetings, weekly forums, night patrol gatherings, and religious gatherings. However, this role remains limited by budget constraints, unsystematic aspiration recording, and the unrealized construction of educational facilities.