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All Journal Agregat: Jurnal Ekonomi dan Bisnis Jurnal Pengabdian Kepada Masyarakat Patikala
Kania Luthfiyyah
Universitas Pembangunan Nasional Veteran Jawa Timur
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Job Satisfaction Factors of Shopee Food Drivers in Surabaya Kania Luthfiyyah; Ika Korika Swasti
Agregat: Jurnal Ekonomi dan Bisnis Vol. 10 No. 2 (2026)
Publisher : Universitas Muhammadiyah Prof. DR HAMKA.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/agregat_vol10.i2/23472

Abstract

The long term sustainability of app based food delivery operations is closely linked to the level of satisfaction experienced by driver-partners. However, there is still limited understanding of the specific factors that shape this condition, particularly among freelancers who rely on digital platforms. This study was conducted to examine the factors influencing job satisfaction among Shopee Food drivers operating in Surabaya. Using a quantitative design, the study involved 120 active drivers selected through a non-probability convenience sampling technique. Information was obtained through a survey instrument and processed using Partial Least Squares Structural Equation Modeling supported by SmartPLS version 3 software. The results indicate that compensation, operational support systems, and work motivation significantly contribute to the satisfaction level of Shopee Food drivers in Surabaya. These results suggest that platform providers should optimize mechanisms that influence partner income and improve motivational support as essential steps to maintain consistent driver satisfaction over time.
Pemberdayaan Masyarakat Kelurahan Tenggilis Mejoyo Melalui Sosialisasi DBD dan Pelatihan Semprotan Nyamuk Alami dari Tanaman Serai Kania Luthfiyyah; Ajeng Dwi Larasati; Fadli Zikri Arvinsyah; Muizzul Rizqon Gunawan; Dwi Wahyuningtyas
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 5 No. 2 (2025): Jurnal PkM PATIKALA
Publisher : Pusat Pengembangan Pendidikan dan Bakat Indonesia/Education and Talent Development Center of Indonesia (ETDC Indonesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v5i2.3728

Abstract

The high incidence of Dengue Hemorrhagic Fever (DHF) in Tenggilis Mejoyo Urban Village, Surabaya City, along with the community's dependence on chemical-based mosquito repellents, serves as the primary background for this community service activity. The objective of this program is to empower the community, particularly the women of Kader Surabaya Hebat (KSH), through education on DHF prevention and training in the production of a natural mosquito spray from lemongrass (Cymbopogon nardus) as a safe, environmentally friendly, and economically potential alternative. The implementation method involved a participatory socialization approach in collaboration with the local Public Health Center (Puskesmas) and a direct demonstration of the product-making process. The results showed a very positive response and high enthusiasm from the participants. There was an increased community awareness regarding the use of natural ingredients for disease prevention, and the participants successfully acquired the technical skills to produce the mosquito spray independently. Furthermore, a significant creative economy potential was identified, where the product can be produced at a low cost and sold at an affordable price to the wider community. In conclusion, this empowerment program successfully integrated a preventive health solution with entrepreneurial potential, creating a model of community self-reliance in facing the challenge of DHF while simultaneously opening new economic opportunities at the community level.
Co-Authors Ajeng Dwi Larasati Dwi Wahyuningtyas Fadli Zikri Arvinsyah Muizzul Rizqon Gunawan Swasti, Ika Korika