Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal UNP Journal of Statistics and Data Science Journal of Community Research and Engagement
Maria Kristina Lusia Geong
Universitas PGRI Adi Buana Surabaya
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Mathematics Public Health Social Sciences

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Website Optimization for Village Officials and Cadres in Grogol Village Tulangan District Sidoarjo Rabiatul Adawiyah; Artanti Indrasetianingsih; Alfisyahrina Hapsery; Maria Kristina Lusia Geong; Elvina Syahra
Journal of Community Research and Engagement Vol. 3 No. 1 (2026): MAY
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/jcore.v3i1.1480

Abstract

Background: Information technology-based village development is essential for enhancing public services and government transparency. However, the utilization of the Grogol Village website remained suboptimal due to the limited technical skills of village officials. Objective: To address this issue, a community service initiative was conducted to improve the competence of village officials and cadres in website management using OpenSID and WordPress. Method: The program was delivered through lectures, hands-on practice, and ongoing mentoring. Program effectiveness was evaluated using a post-test for participant comprehension and a five-point Likert scale questionnaire to assess overall satisfaction regarding materials, facilitators, facilities, and benefits. Results: The results demonstrated a significant increase in participant competence, with post-test scores ranging from 53.3% to 86.7%. The highest achievement was recorded in the OpenSID menu indicator (86.7%), whereas social media integration scored the lowest (53.3%). Overall participant satisfaction was categorized as good to very good, highlighted by a peak mean score of 4.6 out of 5 for the program's usefulness. Conclusion: further mentoring is strongly recommended particularly focusing on social media integration, website security, and digital content creation to ensure the village website is managed optimally and sustainably over the long term.
Monitoring The Quality of Getcontact Reviews Using Integration Sentiment Analysis and Statistical Process Control Maria Kristina Lusia Geong; Hani Brilianti Rochmanto; Fenny Fitriani; Gangga Anuraga
UNP Journal of Statistics and Data Science Vol. 4 No. 3 (2026): UNP Journal of Statistics and Data Science
Publisher : Departemen Statistika Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/ujsds/vol4-iss3/504

Abstract

The protection of digital communications becomes important as cybercrime rises. Getcontact, a digital communication app that offers services ranging from caller identification to spam detection, has garnered a range of opinions on Google Play Store, which serve as a basis for evaluating service quality. This study aims to monitor Getcontact’s service quality through integration of sentiment analysis and control charts based on reviews. The research data consists of reviews obtained through web scraping during the period from January 1, 2023, to September 30, 2025. The data was classified using SVM and then analyzed using p-control charts and Laney p-control charts. The results show that the negative category dominates the reviews data. SVM achieved excellent performance with accuracy 98%, precision 98%, specificity 98%, sensitivity 97%, and F1-score 97%. Control charts indicate that the process is not yet fully under control, with the Laney p chart being more representative. Pareto chart shows that complaints are dominated by issues in number identification accuracy. It is concluded that Getcontact’s service quality still needs improvement. Integration of sentiment analysis and control charts is effective for continuous quality monitoring, with the Laney p chart being more suitable.
Co-Authors Alfisyahrina Hapsery Elvina Syahra Fitriani, Fenny Gangga Anuraga Hani Brilianti Rochmanto Indrasetianingsih, Artanti Rabiatul Adawiyah