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All Journal Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Tyas Budi Handoyo
Universitas Terbuka
Social Sciences

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Hibridisasi Pelayanan Publik dan Efektivitas Organisasi Satgas Covid 19 dalam Pemberian Layanan Vaksin Covid 19 di Kota Malang Tyas Budi Handoyo; Rulinawaty Rulinawaty; Agus Prastyawan
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 7 No 4 (2025): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v7i4.1334

Abstract

This study aims to analyze the effectiveness of the COVID-19 Task Force in Malang City in delivering vaccination services by employing the theoretical frameworks of hybrid organization and organizational effectiveness. A descriptive qualitative approach was utilized, involving interviews with elements of the task force such as the Health Office, community health centers (Puskesmas), the military (TNI), Malang City Government, and the community. Organizational effectiveness was examined using Daft’s framework, which includes goal, resource, process, and integrated approaches, while the influencing factors were analyzed based on Richard M. Steers’ theory. The results indicate that the Malang COVID-19 Task Force operates effectively through cross-sector collaboration, coordinated actions, provision of incentives, adequate facilities, and professional and empathetic behavior by staff. Determinant factors of effectiveness include an adaptive organizational structure, dynamic work environment, skilled and engaged personnel, and strong managerial support. The study concludes that the hybridization of public organizations, as exemplified by the COVID-19 Task Force in Malang City, serves as a successful collaborative model in delivering vaccination services.
Co-Authors Agus Prastyawan Rulinawaty Rulinawaty