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All Journal Review of Primary Care Practice and Education (Kajian Praktik dan Pendidikan Layanan Primer)
Hardyanto Soebono
Department of Dermatology and Venereology; Faculty of Medicine, Public Health, and Nursing; Universitas Gadjah Mada; Indonesia
Education Health Professions Medicine & Pharmacology Public Health

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From Screen to Care: Physician Approaches to Overcoming Communication Challenges in Telemedicine Imelda Ritunga; Mora Claramita; Sandra Widaty; Hardyanto Soebono
Review of Primary Care Practice and Education (Kajian Praktik dan Pendidikan Layanan Primer) Vol 8, No 2 (2025): July
Publisher : Faculty of Medicine, Public Health, and Nursing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/rpcpe.107435

Abstract

Background: The growth of telemedicine has encouraged physicians to adapt their communication techniques for remote consultations. Even though telemedicine enhances access and continuity of care, it also presents barriers to effective doctor–patient interaction. Aims: This study explores the communication challenges faced by physicians in telemedicine consultations and identifies the strategies they use to ensure effective and high-quality virtual care. Methods: A qualitative descriptive study was conducted through semi-structured interviews with 12 practicing physicians. Interviews focused on their experiences conducting telemedicine consultations. Data were thematically analysed to identify recurring communication barriers and adaptive strategies. Results: Seven major thematic domains were identified: (1) visual professionalism, (2) technological readiness, (3) establishing trust, (4) building rapport, (5) information gathering, (6) clinical assessment adaptation, (7) shared decision-making and follow-up commitment. Physicians employed adaptive strategies including environmental adjustments, verbalized empathy, action narration, patient-guided self-examinations, and explicit planning of follow-up care. Conclusion: Telemedicine consultations require additional preparation and adjustments across various aspects of clinical practice to ensure effective implementation and maintain the quality of care.
Co-Authors Imelda Ritunga Mora Claramita Sandra Widaty