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Hanun Nabilah Mahdiyyah
State University of Malang, Indonesia
Education

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Soft Skill Development Management Towards Employee Professionality In The East Java Province Education Office Nazwa Niken Pratiwi; Desi Eri Kusumaningrum; Hanun Nabilah Mahdiyyah; Khoiriyah Riska Anggraeni; Lailatul Fitriyah; Marwah Shafa Syahida
Proceedings Series of Educational Studies 2026: International Conference of Research Innovation and Technology on Elementary Education (ICRITE
Publisher : Universitas Negeri Malang

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Abstract

This study aims to analyze the management of soft skill development in enhancing the professionalism of employees at the East Java Provincial Education Office. The background of this study is based on the importance of soft skills in supporting employee performance amid increasingly complex organizational demands. This study employs a qualitative approach with a descriptive design. Data collection techniques included interviews, observations, and documentation, with informants selected through purposive sampling. The results indicate that soft skill development is managed through the integration of formal and non-formal activities. Formal activities include structured webinars and training programs, while non- formal activities consist of initiatives that foster social interaction and employee well-being. Program implementation has been quite effective, supported by leadership and the alignment of programs with employee needs. The impact of soft skill development is evident in improvements in employees’ communication, collaboration, adaptability, and professionalism. However, program evaluation has not yet been conducted comprehensively; therefore, strengthening the evaluation system and program integration is necessary to ensure that soft skill development yields more optimal results.
Co-Authors Desi Eri Kusumaningrum Khoiriyah Riska Anggraeni Lailatul Fitriyah Marwah Shafa Syahida Nazwa Niken Pratiwi