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All Journal Jurnal Manajemen Kreatif dan Inovasi
Nhada Nhada
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Decision Sciences, Operations Research & Management

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Pengaruh Lingkungan Fisik dan Kualitas Layanan Petugas terhadap Kepuasan Pasien pada Pusat Kesehatan Masyarakat (PUSKESMAS) Sumbang Kecamatan Curio Kabupaten Enrekang Nhada Nhada; Nurman Nurman; Burhanuddin Burhanuddin; Agung Widhi Kurniawan; Rahmat Riwayat Abadi
Jurnal Manajemen Kreatif dan Inovasi Vol. 4 No. 3 (2026): Juli : Jurnal Manajemen Kreatif dan Inovasi
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v4i3.6746

Abstract

This study aims to analyze the influence of the physical environment and the service quality of health center staff on patient satisfaction at the Sumbang Community Health Center (Puskesmas), Curio District, Enrekang Regency. This research employed a quantitative approach using a survey method through questionnaires distributed to respondents. The study population consisted of all patients of Puskesmas Sumbang in 2024, totaling 4,968 individuals, with a sample of 100 respondents determined using the Slovin formula. Data analysis techniques included instrument testing, classical assumption tests, multiple linear regression analysis, and hypothesis testing processed using IBM SPSS Statistics version 27. The results show that the physical environment and service quality of health center staff have a positive and significant effect on patient satisfaction. Multiple linear regression analysis indicates that improvements in the physical environment and staff service quality increase patient satisfaction. The coefficient of determination shows that 56.7% of patient satisfaction can be explained by these two variables, while the remaining percentage is influenced by other factors outside the research model.
Co-Authors Abadi, Rahmat Riwayat Agung Widhi Kurniawan Burhanuddin Burhanuddin Nurman Nurman