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All Journal Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya
Nisrina Salma Aprilla
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Arts Education Languange, Linguistic, Communication & Media

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Persepsi dan Strategi Mahasiswa Perhotelan dalam Memanfaatkan ChatGPT dan Gemini sebagai Media Latihan Speaking Bahasa Inggris Bayu Ade Prabowo; Shella Gherina Saptiany; Nisrina Salma Aprilla
Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya Vol. 4 No. 2 (2026): May: Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa dan Budaya
Publisher : Asosiasi Periset Bahasa Sastra Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/semantik.v4i2.2883

Abstract

This qualitative case study examines how hospitality students perceive, experience, and strategically use artificial intelligence (AI) chatbots, specifically ChatGPT and Gemini, to practice English speaking. Prior research indicates that Indonesian hospitality students hold high awareness of English importance yet only moderate self-readiness, particularly in complaint handling and accent comprehension, revealing a gap that calls for deeper understanding from students' own perspectives. Grounded in Task-Based Language Teaching and Social Cognitive Theory, particularly self-efficacy, this study used semi-structured interviews with eight informants, four Diploma (D3) Hospitality and four Undergraduate (S1) Management students, analyzed through Braun and Clarke's thematic analysis and triangulated with document analysis of student-AI interaction transcripts. Findings reveal five interrelated themes: AI chatbots function as a low-risk practice space that lowers social speaking anxiety; readiness gains remain situational rather than generalized; a persistent gap exists between AI-simulated interaction and authentic guest-service encounters; social anxiety is partly replaced by a new epistemic anxiety concerning AI accuracy and overdependence; and students consistently position AI as a complement to, rather than a substitute for, instructor- and peer-based learning. This study contributes context-specific evidence on AI-assisted speaking practice in vocational hospitality education and offers practical implications for integrating chatbot practice into a structured, human-validated English curriculum.
Co-Authors Bayu Ade Prabowo Shella Gherina Saptiany