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All Journal METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Adopsi Teknologi dan Sistem Informasi
Dewi Anggraini
Universitas Uyelindo
Computer Science & IT

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Analisis Customer Relationship Management pada Pelayanan Statistik Terpadu di Badan Pusat Statistik Provinsi Nusa Tenggara Timur Kiki Rambu Kinansa Nanggi Ang; Sumarlin; Skolastika Siba Igon; Dewi Anggraini
Adopsi Teknologi dan Sistem Informasi (ATASI) Vol. 5 No. 2 (2026): Adopsi Teknologi dan Sistem Informasi (ATASI)
Publisher : Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/atasi.v5i2.4760

Abstract

Pelayanan Statistik Terpadu (PST) BPS Provinsi Nusa Tenggara Timur mempunyai peran dalam menyediakan layanan data yang cepat, akurat, dan mudah diakses bagi masyarakat. Setiap upaya untuk meningkatkan kualitas pelayanan harus diarahkan pada pembentukan hubungan yang berkelanjutan antara petugas dan penerima layanan. Metode survei digunakan dalam penelitian ini untuk mengevaluasi pengaruh Customer Relationship Management (CRM) terhadap kepuasan dan loyalitas pengguna layanan PST. Data dikumpulkan dengan teknik purposive sampling kepada pengguna layanan PST, dan dianalisis menggunakan Partial Least Square – Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4.0. Hasil penelitian menunjukkan sumber daya manusia tidak berpengaruh signifikan terhadap kepuasan (T = 0.345 dan  P = 0.730), sedangkan, proses dan teknologi berpengaruh positif dan signifikan (T = 4,214 dan 5.398 serta nilai P untuk keduanya = 0.000). Kepuasan juga berpengaruh signifikan terhadap loyalitas (T = 22.627 dan P = 0.000). Hasil menunjukkan bahwa kepuasan menjadi penentu utama loyalitas, sehingga peningkatan aspek proses dan teknologi menjadi prioritas dalam meningkatkan kualitas pelayanan PST.  
IMPLEMENTASI AUGMENTED REALITY SEBAGAI MEDIA VISUALISASI STRATEGI LATIHAN SEPAK BOLA PADA KLUB LOKAL AS RAEMANA Nadio Rodriques Gili Raga; Dewi Anggraini; Yohanis Malelak
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 12 No. 2 (2026): Volume 12 Nomor 2 Tahun 2026
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/mtk.v12i2.6196

Abstract

The development of Augmented Reality (AR) technology provides significant opportunities to improve the quality of sports training, particularly in soccer, through more interactive and realistic strategy visualization. This study aims to design and develop an AR application as a visualization medium for soccer training strategies at the local AS Raemana soccer club, which faces limitations in strategy delivery through conventional methods such as whiteboards and verbal instructions, making it difficult for players to understand formations and game patterns in attacking and defensive situations. This study employed the Research and Development (R&D) method consisting of assessment, needs assessment, front-end analysis, design, development, implementation, and evaluation stages. The application was developed using Unity Engine and Vuforia SDK for Android, with key features including formation selection, strategy selection, marker scanning, and real-time 3D object visualization. Functional testing results showed that all application features operated according to the design and were declared valid. Based on a questionnaire administered to 21 respondents consisting of coaches and players of AS Raemana, all aspects received positive responses, with the percentage of respondents selecting “Strongly Agree” ranging from 61.9% to 100%, while the remaining respondents selected “Agree.” These results indicate that the application can help coaches deliver strategies more clearly and assist players in understanding formations, positions, movements, and game strategies in both attacking and defensive situations. This study contributes an interactive and innovative AR-based training medium that has the potential to support the improvement of tactical understanding and training quality in local soccer clubs.
Co-Authors Kiki Rambu Kinansa Nanggi Ang Nadio Rodriques Gili Raga Skolastika Siba Igon Sumarlin Yohanis Malelak