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All Journal PROFESSIONAL HEALTH JOURNAL Borneo Nursing Journal
Ulva Noviana
Universitas Noor Huda Mustofa
Health Professions Medicine & Pharmacology Neuroscience Nursing Public Health

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Lancar (Fast and Structured Service) Using the CL (Checklist) Method to Improve Service Satisfaction: A Study at the Emergency Department of Syarifah Ambami Rato Ebuh Regional General Hospital in Bangkalan Cahyaning Fitriasih Andikasana; Eny Susanti; M Suhron; Ulva Noviana
PROFESSIONAL HEALTH JOURNAL Vol. 8 No. 2 (2027)
Publisher : Pusat Penelitian dan Pengabdian Masyarakat (PPPM) STIKES Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54832/phj.v8i2.1556

Abstract

Background: Emergency Installation (IGD) services must be fast, precise, safe and structured to ensure safety and increase patient satisfaction. However, obstacles were still found in the form of unclear service flow, waiting times and sub-optimal communication. Objective: This research aims to analyze the influence of LANCAR (Fast and Structured Services) innovation using the Checklist method on patient family satisfaction at the emergency room at Syarifah Ambami Rato Ebuh Bangkalan Regional Hospital Methods: The research used a Posttest Only Control Group design with a quasi-experimental approach on 54 respondents consisting of 27 checklist groups and 27 non-checklist groups. Satisfaction was measured using the SERVQUAL questionnaire and analyzed by the Mann–Whitney U test Results: The results showed that the average satisfaction score of the checklist group was higher than that of the non-checklist group (78.67±2.48 vs 67.59±6.82). The Mann–Whitney test showed significant differences (Z = -5.105; p = 0.000) Conclusion: The implementation of the LANCAR innovation using the Checklist method has been proven to be effective in increasing patient family satisfaction through services that are more structured, consistent and in accordance with procedural operational standards. Keywords: SMOOTH, checklist, patient family satisfaction, quality of care, emergency room.
Inovasi “Senyum Ceria”: Discharge Planning Berbasis Kangaroo Mother Care (KMC) untuk Meningkatkan Kesiapan dan Kompetensi Ibu Merawat Bayi Berat Lahir Rendah Putri Maufirah; M. Suhron; Eny Susanti; Ulva Noviana
Borneo Nursing Journal (BNJ) Vol. 8 No. 2b (2026)
Publisher : Akademi Keperawatan Yarsi Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61878/bnj.v8i2b.1443

Abstract

Bayi berat lahir rendah (BBLR) memiliki kerentanan fisiologis tinggi sehingga memerlukan kesinambungan perawatan setelah keluar dari NICU. Penelitian ini bertujuan untuk mendeskripsikan kesiapan dan kemandirian ibu melakukan perawatan mandiri pada bayi BBLR setelah diberikan inovasi “Senyum Ceria” di NICU RSUD dr. H. Slamet Martodirdjo Pamekasan. Penelitian deskriptif observasional melibatkan 18 ibu dengan bayi BBLR. Kesiapan ibu dinilai melalui observasi terhadap persiapan, pelaksanaan, pemantauan bayi, konsistensi, dan kepercayaan diri. Data dianalisis secara deskriptif menggunakan frekuensi, persentase, mean, dan standar deviasi. Persiapan KMC, seluruh ibu (100%) mampu menyiapkan perlengkapan bayi dan 94,4% masih memerlukan pengingat dalam cuci tangan dan menjaga kebersihan. Pada pelaksanaan KMC, seluruh ibu (100%) mampu melakukan skin-to-skin contact, posisi kepala, ekstensi leher, dan penutupan bayi. Pada pemantauan bayi, 94,4% masih memerlukan arahan dalam pemantauan pernapasan. Sebanyak 88,9% memerlukan arahan untuk durasi KMC ≥ 1 jam. Seluruh responden (100%) berada pada kategori cukup mandiri dengan mean 44,78 ± 1,437. Kesiapan dan kemandirian ibu telah terbentuk, tetapi belum optimal sehingga diperlukan metode discharge planning berbasis KMC yang terstruktur dan berkelanjutan melalui inovasi “SENYUM CERIA”.
Co-Authors Cahyaning Fitriasih Andikasana Eny Susanti M Suhron M. Suhron Putri Maufirah