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All Journal DISCOURSE : Indonesian Journal of Social Studies and Education
Yosaphat Danis Murtiharso
Institut Bisnis dan Informatika Kwik Gian Gie
Humanities Social Sciences Other

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The Historical Evolution of Public Administration Toward Smart Governance: Examining Its Impact on Citizen Engagement and Administrative Efficiency Akhmad Riduan; Yosaphat Danis Murtiharso; Tomi Apra Santosa; Mulyadi Mulyadi; Umar Sako
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.566

Abstract

The historical evolution of public administration reflects a fundamental transformation from traditional bureaucratic structures toward increasingly participatory, digital, and technology-driven governance systems. This transition, encompassing traditional public administration, New Public Management, e-government, digital governance, and contemporary smart governance, has reshaped the relationship between government institutions, administrative processes, and citizens. Despite the growing implementation of smart governance, empirical evidence regarding its simultaneous contribution to citizen engagement and administrative efficiency remains fragmented, particularly when positioned within the historical transformation of public administration. This study aims to examine the evolution of public administration toward smart governance and quantitatively assess the impact of smart governance implementation on citizen engagement and administrative efficiency. A quantitative explanatory research design was employed using a cross-sectional survey involving citizens who had experience accessing digital public services. Data were collected through a structured questionnaire measuring smart governance implementation, citizen engagement, and administrative efficiency and were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that smart governance implementation has a positive and significant effect on citizen engagement by strengthening access to information, digital participation, government–citizen interaction, responsiveness, and opportunities for involvement in public decision-making. Smart governance also significantly improves administrative efficiency through streamlined procedures, faster service delivery, enhanced information integration, reduced administrative complexity, and more effective utilization of public resources.  
Analysis of E-Government-Based Public Service Quality and Public Satisfaction Yosaphat Danis Murtiharso; Tomi Apra Santosa; Sunardi Sunardi; Mulyadi Mulyadi; Aat Ruchiat Nugraha
DISCOURSE: Indonesian Journal of Social Studies and Education Vol. 3 No. 2 (2026): March
Publisher : Citra Media Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69875/djosse.v3i2.569

Abstract

Digital transformation in the public sector has prompted governments to implement e-government as a strategy to enhance the quality of public services, making them more effective, efficient, transparent, and responsive to public needs. Despite the development of various digital service innovations, public satisfaction levels regarding e-government services vary, influenced by factors such as system quality, information quality, service quality, ease of use, and the responsiveness of government personnel. This study aims to analyze the impact of e-government-based public service quality on public satisfaction. A quantitative approach with an explanatory research design was employed. Data were collected via questionnaires distributed to 250 respondents - users of e-government public services across several local government agencies - using proportionate random sampling. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess construct validity and reliability, as well as causal relationships between variables. The results indicate that e-government-based public service quality has a positive and significant effect on public satisfaction (0.742; p < 0.001). Service quality dimensions - comprising ease of access, system reliability, service speed, information security, transparency, and personnel responsiveness - were found to contribute significantly to increased public satisfaction. These findings suggest that optimizing e-government implementation not only improves administrative efficiency but also strengthens public trust in public institutions through the provision of high-quality services.  
Co-Authors Aat Ruchiat Nugraha Akhmad Riduan Mulyadi Sunardi Sunardi Tomi Apra Santosa Umar Sako, Umar