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All Journal Jurnal Nasional Manajemen Pemasaran dan SDM
Muhammad Ramadhan
Sekolah Tinggi Ilmu Ekonomi Ganesha
Economics, Econometrics & Finance Social Sciences

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The Human Side of Digital Transformation Strengthening Human Resource Management in Navigating Employee Adaptation in Intelligent Workplaces Muhamad Ridwan; Muhammad Ramadhan
Jurnal Nasional Manajemen Pemasaran dan SDM Vol. 7 No. 3 (2026): Jurnal Nasional Manajemen Pemasaran dan Sumber Daya Manusia
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jnmpsdm.v7i3.3495

Abstract

This study examines the human dimension of digital transformation by exploring how Human Resource Management (HRM) strengthens employee adaptation in intelligent workplaces among service-sector employees in South Tangerang, Indonesia. The study employs a qualitative case study approach involving service-sector employees in South Tangerang. Data were collected through in-depth interviews, observations, and document analysis and analyzed using thematic analysis to identify patterns related to employee adaptation and HRM practices. The findings indicate that HRM plays an important role in supporting employee adaptation through continuous learning programs, digital skill development, organizational communication, and supportive leadership. Employees also demonstrate greater readiness to adapt to intelligent workplace systems when organizations provide psychological support and apply human-centered management approaches. This study contributes to digital transformation literature by emphasizing the human side of technological change and integrating employee well-being with adaptation strategies in HRM practices, providing practical implications for creating adaptive and sustainable intelligent workplaces
Co-Authors Muhamad Ridwan