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All Journal Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Asep Gunawan
Universitas Sangga Buana YPKP
Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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OMNICHANNEL CUSTOMER EXPERIENCE CAPABILITY: INTEGRATING DATA, SERVICE DESIGN, AND MARKETING PERFORMANCE Arif Budi Raharja; Asep Gunawan
Journal of Jabar Economic Society Networking Forum Vol. 3 No. 1 (2026): Jesocin : January
Publisher : Organisasi Kreatif Indonesia Emas

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Background: Organizations increasingly depend on omnichannel customer experience capability, yet visible activity does not by itself demonstrate reliable capability or sustainable value. Fragmented responsibilities, weak evidence, and locally optimized metrics can cause decisions about service consistency to create unmanaged exposure elsewhere. Aim: This article develops a governance framework that connects omnichannel customer experience capability, service consistency, and fair value exchange through five mutually reinforcing capabilities: customer insight, service consistency, fair value exchange, responsive recovery, and trust and learning. Method: The paper uses an integrative conceptual review. Established management research, professional standards, and institutional guidance are synthesized through construct clarification, mechanism mapping, risk-control analysis, and proposition development. It does not report respondents, sample statistics, or causal estimates. Results: The synthesis indicates that performance becomes more resilient when decision rights, data definitions, controls, escalation paths, and learning routines are designed as one management system. The proposed model links each capability to observable evidence and balanced indicators. Contribution: The article offers an auditable implementation sequence and propositions that can be tested in later empirical research.
BUSINESS CONTINUITY CAPABILITY IN REGIONAL ENTERPRISES: INTEGRATING SCENARIOS, CONTROLS, AND ADAPTIVE LEARNING Asep Gunawan; Diah Fatma Sjoraida
Journal of Jabar Economic Society Networking Forum Vol. 3 No. 5 (2026): Jesocin : May
Publisher : Organisasi Kreatif Indonesia Emas

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Background: Organizations increasingly depend on business continuity capability in regional enterprises, yet visible activity does not by itself demonstrate reliable capability or sustainable value. Fragmented responsibilities, weak evidence, and locally optimized metrics can cause decisions about process discipline to create unmanaged exposure elsewhere. Aim: This article develops a governance framework that connects business continuity capability in regional enterprises, process discipline, and partner coordination through five mutually reinforcing capabilities: end-to-end visibility, process discipline, partner coordination, risk-based controls, and adaptive learning. Method: The paper uses an integrative conceptual review. Established management research, professional standards, and institutional guidance are synthesized through construct clarification, mechanism mapping, risk-control analysis, and proposition development. It does not report respondents, sample statistics, or causal estimates. Results: The synthesis indicates that performance becomes more resilient when decision rights, data definitions, controls, escalation paths, and learning routines are designed as one management system. The proposed model links each capability to observable evidence and balanced indicators. Contribution: The article offers an auditable implementation sequence and propositions that can be tested in later empirical research.
CYBER RESILIENCE AND THIRD-PARTY GOVERNANCE IN BANKING: AN ASSURANCE MODEL FOR CRITICAL SERVICES Afferdhy Ariffien; Asep Gunawan
Journal of Jabar Economic Society Networking Forum Vol. 3 No. 8 (2026): Jesocin : August
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

Background: Organizations increasingly depend on cyber resilience, yet visible activity does not by itself demonstrate reliable capability or sustainable value. Fragmented responsibilities, weak evidence, and locally optimized metrics can cause decisions about third-party governance in banking to create unmanaged exposure elsewhere. Aim: This article develops a governance framework that connects cyber resilience, third-party governance in banking, and human judgment through five mutually reinforcing capabilities: data integrity, model and technology controls, human judgment, accountability, and continuous monitoring. Method: The paper uses an integrative conceptual review. Established management research, professional standards, and institutional guidance are synthesized through construct clarification, mechanism mapping, risk-control analysis, and proposition development. It does not report respondents, sample statistics, or causal estimates. Results: The synthesis indicates that performance becomes more resilient when decision rights, data definitions, controls, escalation paths, and learning routines are designed as one management system. The proposed model links each capability to observable evidence and balanced indicators. Contribution: The article offers an auditable implementation sequence and propositions that can be tested in later empirical research.
Co-Authors Afferdhy Ariffien Arif Budi Raharja Diah Fatma Sjoraida