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All Journal Katalogis Strategic: Journal of Management Sciences
Nurziah, Nurziah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : Katalogis

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KINERJA TENAGA KEPENDIDIKAN PADA PERGURUAN TINGGI SWASTA SEKOLAH TINGGI ILMU ADMINISTRASI PANCA MARGA PALU Nurziah, Nurziah
Katalogis Vol 4, No 8 (2016)
Publisher : Katalogis

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Abstract

This research aims at providing an overview of: the performance of educational personnel at STIA Panca Marga Palu in completing their work which the results of such work can be related to the quality, quantity, effectiveness, timeliness and independence that emphasize the outcome obtained in carrying out work activities as educational staff. These five elements of the characteristics performance are associated with the field of job as an educational staff is generally already applied in the application of their respective duties of educational personnel. But two elements namely quality and timeliness are not optimally applied by half od the educational staff. Informants in this research consist of 10 people. Data analysis techniques as commonly used in a qualitative research are data reduction, data presentation, and conclusion. Results of the research show that all five elements of performance have been relatively carried out, although there are two elements which are still not optimally run. This means that it needs a policy to promote discipline of educational personnel to carry out tasks that emphasizes on enhancing the quality of staffs’ performance, also in performing the task they should do it on time.
EFEKTIFITAS PELAYANAN MOBIL KELILING PERPANJANGAN SURAT IZIN MENGEMUDI A DAN C TERHADAP KEPUASAN PEMOHON PADA DIREKTORAT LALU LINTAS POLISI DAERAH PROVINSI SULAWESI TENGAH Nurziah, Nurziah
Katalogis Vol 8, No 2 (2020): Juni
Publisher : Katalogis

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Abstract

The aims to determine and describe the effectiveness of mobile car services for A and C driving licenses extention on the satisfaction of the applicant so that it is found a strategy to improve the quality of the mobile car services for A and C Dr200iving licenses extention,. To find out the factors that are inhibiting and supporting as well as alternative solutions. The basis of the research was survey and the type of research was descriptive qualitative. The sampling technique used purposive sampling. The population in this research amounted to 100 people with sample of 31 people. Data collection techniques used observation, interviews, quistionnares, and documentation. Data Analysis techniques used qualitative analysis techniques using frequency and percentage tables. reseacher used independent variable with indicators from Sondang P. Siagian which are 1. Timelines, 2. Accuracy, 3. Style of providing informant services, as well as dependent variable indicators are 1. Tangibles, 2. Reliablity, 3. Responsiveness, 4. Assurance, 5. Emphaty. The Results of the reseach on the indicators of timelines, accuracy and style of service delivery are good while the indicators of responsiveness and direct evidence are still not good because there are still obstacles. The inhibiting factor is that the are still officers who have the task of not being responsive in serving the community of applicants by extending a Driving License and the available facilities are inadequate.
Co-Authors Bauwo, Timuddin Dg.M Rifaldi, Riki Rikardo