Palakka Shiddiqi
Universitas Adhirajasa Reswara Sanjaya

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

Peran Strategis Marketing sebagai Penggerak Rantai Nilai dalam Meningkatkan Keunggulan Kompetitif Organisasi Palakka Shiddiqi; Fatimah Fatimah; Sukmawati Eka; Kharisma Wisudawati; Eka Wisarini Putri; Agustinus Sugiarto
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 1 (2026): Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i1.8829

Abstract

The contemporary business landscape characterized by rapid digitalization and market volatility necessitates organizations to reconceptualize the strategic role of marketing beyond traditional promotional functions. This research analyzes the strategic role of marketing as a value chain driver in enhancing organizational competitive advantage through systematic literature review methodology. The study synthesizes theoretical perspectives encompassing marketing capabilities, dynamic capabilities, competitive advantage, and value chain theories, along with empirical findings from diverse industry contexts. Results demonstrate that marketing analytics capability integrated with artificial intelligence enables organizations to sense market signals, seize strategic opportunities, and reconfigure resources dynamically throughout the value chain. Resource orchestration capability mediates the transformation of marketing capabilities into superior performance, while dynamic strategic marketing planning overcomes innovation rigidities through concurrent orchestration of planning, implementation, and reconfiguration processes. Integration of supply chain management with marketing strategies actively strengthens marketing efforts, creates marketplace differentiation, and supports sustainable practices contributing to sustainable development goals. The findings emphasize that marketing function has evolved into a strategic connector between customer needs and internal organizational capabilities, reinforcing cross-departmental coordination and enhancing competitive advantage through innovation and digital technology utilization. Practical implications suggest organizations should invest in digital infrastructure, develop analytical competencies, establish cross-functional integration systems, and adopt dynamic planning approaches to respond effectively to market turbulence.
Penerapan Model Service Profit Chain dalam Meningkatkan Kinerja Rumah Sakit di Rumah Sakit Umum Daerah : Studi Kasus di Salah Satu RSUD di Jawa Barat Putu Widhi Damayanti; Ni Putu Darsini; Maulana Rifky Ferdiansyah; Putri Amelinda Lubalu; Palakka Shiddiqi; A. Rohendi
OPTIMAL Jurnal Ekonomi dan Manajemen Vol. 6 No. 2 (2026): Juni: OPTIMAL: Jurnal Ekonomi dan Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/optimal.v6i2.10948

Abstract

Public general hospitals in Indonesia face significant challenges in improving healthcare service performance, such as low patient satisfaction and limited operational efficiency due to resource constraints. This study aims to analyze the application of the Service Profit Chain (SPC) model in enhancing RSUD performance through a quantitative case study in a West Java RSUD. The SPC model, which links employee satisfaction to patient satisfaction and financial outcomes, was tested via surveys of 217 employees and 169 patients, along with secondary data analysis from hospital reports over 2022-2024. Analytical methods included descriptive tests, Pearson correlation, and multiple linear regression to measure relationships between SPC components (employee satisfaction, internal service quality, patient satisfaction) and performance indicators (profitability, operational efficiency, patient retention). Results show that SPC implementation increased patient satisfaction by 25% (from an average Likert score of 3.2 to 4.0) and operational efficiency by 15%, with a significant positive correlation coefficient (r = 0.68, p < 0.05). Regression analysis indicates that employee satisfaction contributes 40% to the variation in hospital performance (R² = 0.62). The study concludes that the SPC model is effective in RSUD, with recommendations for management to enhance employee training investments and regular satisfaction measurements. This research contributes to healthcare management model development in developing countries, filling the research gap on SPC application in Indonesian public hospitals