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Qori Andriana
Universitas Pamulang Tangerang Selatan

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Pengaruh Fasilitas Fisik, Layanan Digital, dan Keamanan terhadap Pengalaman Belajar Mahasiswa Universitas Pamulang Fuji Astuti; Lucky Na Susanto; Maria Julieta Nadistiara Leto; Qori Andriana; Ria Aulia
RUMI: Rumah Jurnal Ilmiah Multidisiplin Vol. 1 No. 3 (2026): RUMI (Rumah Ilmiah Jurnal Multidisiplin) (Juni)
Publisher : RUMI: Rumah Jurnal Ilmiah Multidisiplin

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Abstract

Higher education institutions are required to provide learning environments that support students’ academicsuccess. In the era of digital transformation, service quality is determined not only by physical facilities but alsoby digital services and campus security. This study aims to analyze the influence of physical facilities, digitalservices, and security—both partially and simultaneously—on the learning experience of students at UniversitasPamulang. A quantitative approach with a causal associative design was employed. Data were collected throughquestionnaires distributed to 50 active students using purposive sampling and analyzed using multiple linearregression with SPSS. Results indicate that physical facilities (sig. 0.003), digital services (sig. 0.000), and security(sig. 0.006) each have a significant positive effect on the learning experience. Simultaneously, all three variables significantly influence learning experience, with an Adjusted R² of 0.650, indicating 65% of variance explained.Digital services proved to be the most dominant variable. This study provides strategic recommendations forUniversitas Pamulang to improve the quality of academic facilities and services
Co-Authors Fuji Astuti Lucky Na Susanto Maria Julieta Nadistiara Leto Ria Aulia