RUMI
Vol. 1 No. 3 (2026): RUMI (Rumah Ilmiah Jurnal Multidisiplin) (Juni)

Pengaruh Fasilitas Fisik, Layanan Digital, dan Keamanan terhadap Pengalaman Belajar Mahasiswa Universitas Pamulang

Fuji Astuti (Universitas Pamulang Tangerang Selatan)
Lucky Na Susanto (Universitas Pamulang Tangerang Selatan)
Maria Julieta Nadistiara Leto (Universitas Pamulang Tangerang Selatan)
Qori Andriana (Universitas Pamulang Tangerang Selatan)
Ria Aulia (Universitas Pamulang Tangerang Selatan)



Article Info

Publish Date
12 Jun 2026

Abstract

Higher education institutions are required to provide learning environments that support students’ academicsuccess. In the era of digital transformation, service quality is determined not only by physical facilities but alsoby digital services and campus security. This study aims to analyze the influence of physical facilities, digitalservices, and security—both partially and simultaneously—on the learning experience of students at UniversitasPamulang. A quantitative approach with a causal associative design was employed. Data were collected throughquestionnaires distributed to 50 active students using purposive sampling and analyzed using multiple linearregression with SPSS. Results indicate that physical facilities (sig. 0.003), digital services (sig. 0.000), and security(sig. 0.006) each have a significant positive effect on the learning experience. Simultaneously, all three variables significantly influence learning experience, with an Adjusted R² of 0.650, indicating 65% of variance explained.Digital services proved to be the most dominant variable. This study provides strategic recommendations forUniversitas Pamulang to improve the quality of academic facilities and services

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Journal Info

Abbrev

rumi

Publisher

Subject

Description

RUMI (Rumah Ilmiah Jurnal Multidisiplin) merupakan jurnal ilmiah yang mempublikasikan hasil penelitian, kajian konseptual, dan pemikiran kritis dari berbagai bidang keilmuan secara multidisipliner. Jurnal ini hadir sebagai wadah akademik bagi dosen, peneliti, mahasiswa, dan praktisi untuk ...