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All Journal Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Imas Chandra Pratiwi
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Pengaruh Kualitas Pelayanan dan Kemudahan Transaksi terhadap Keputusan Pembelian secara Offline (Studi Kasus pada Konsumen Kios Kuliner Rusunawa KS Tubun) Destiny Hartanti Rosadi; Imas Chandra Pratiwi; Nidia Sofa; Hana Nurdina; Haris Satria Putra
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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The decrease in offline purchasing activity at the Rusunawa KS Tubun culinary kiosk poses a challenge for management in enhancing the residents' economic situation. This study analyzes the impact of service quality and transaction ease on offline purchasing decisions among consumers at the Rusunawa KS Tubun culinary kiosk. This study employs a quantitative research method utilizing Partial Least Squares-Structural Equation Modeling (PLS-SEM) analysis. A total of 130 respondents were obtained using simple random sampling. The findings indicate that service quality positively and significantly influences offline purchasing decisions. Additionally, the ease of transaction significantly impacts offline food purchasing decisions. The model's R-square value of 0.643 suggests that the contribution of both variables to explaining offline purchasing decisions falls within the moderate to strong range. This finding highlights the significance of transaction ease in shaping an individual's decision during offline purchases.
Analisis Manajemen Risiko Pengadaan pada Warung Pecak Mpo Minun dengan Metode HIRARC Elcarvyna Zahir Khaliza; Adrian Firmansyah; Amanda Finalistiani Putri; Kayla Nahdah Hermansyah; Imas Chandra Pratiwi
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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This study analyzes risk management in the procurement of raw materials at Warung Pecak Mpo Minun, a traditional Betawi culinary business that relies heavily on fresh ingredients to support its daily operations. The purpose of this research is to identify, classify, and assess the various risks encountered in the procurement process, and to develop effective mitigation strategies. The method used in this study is HIRARC (Hazard Identification, Risk Assessment, and Risk Control), with data collected through direct interviews and on-site observations. The analysis reveals that Warung Pecak Mpo Minun faces several procurement-related risks, with key issues including delays in raw material delivery, discrepancies in order quantities, dependency on a single supplier, market price fluctuations, and potential declines in customer satisfaction due to menu unavailability. The risk assessment indicates that several of these risks fall within moderate to high severity levels, requiring immediate attention and mitigation to prevent more serious impacts on business continuity. The proposed mitigation strategies include establishing written contracts with suppliers, diversifying raw material sources, adjusting delivery schedules to be earlier, maintaining backup stock, and routinely monitoring raw material availability. These strategies are expected to enhance the operational resilience of Warung Pecak Mpo Minun against supply chain uncertainties, while also improving efficiency and ensuring long-term business stability.
Penilaian Risiko Operasional Gudang 3Second Margonda Depok dengan Pendekatan Risk Matrix Nabila Zalfa Sadari; Nabila Khairunnisa; Salwa Fitri Nur Fadilah; Yohana Thresya Sumbayak; Ghifari Pratama Rusliansyah Effendi; Imas Chandra Pratiwi
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

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This study aims to analyze the implementation of risk management at the 3Second warehouse located in Margonda, Depok. In warehouse operations, various risks may arise and hinder the distribution process and customer service. Therefore, structured and targeted risk management is necessary. This research used a descriptive qualitative method, with data collected through direct field observation, interview with related paries, and document review. The analysis revealed several key risks, including inventory discrepancies, product damage due to improper storage, delivery delays, and a lack of a real-time integrated inventory system. To mitigate these risks, the company has taken several actions such as implementing stricter standard operating procedures (SOP), providing regular employee training, and planning to upgrade its information system using better technology. The study concludes that although risk management is in place, improvements are still needed, particularly in technology integration and routine supervision, to optimize warehouse and reduce disruptions.
Co-Authors Adrian Firmansyah Amanda Finalistiani Putri Destiny Hartanti Rosadi Elcarvyna Zahir Khaliza Ghifari Pratama Rusliansyah Effendi Hana Nurdina Haris Satria Putra Kayla Nahdah Hermansyah Nabila Khairunnisa Nabila Zalfa Sadari Nidia Sofa Salwa Fitri Nur Fadilah Yohana Thresya Sumbayak