Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Proceeding Seminar Nasional Riset Terapan Administrasi Bisnis dan Mice (SNRT)
Dalilah Hasanah
Unknown Affiliation

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Online Customer Rating dan Ketepatan Waktu Pengiriman Terhadap Keputusan Penggunaan Jasa Pengiriman Barang (Studi Kasus J&T di Jakarta Timur) Dalilah Hasanah; Nining Latianingsih; Erlyn Rosalina
Seminar Nasional Riset Terapan Vol. 14 No. 01 (2025): SNRT XIV TAHUN 2025
Publisher : Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to determine the effect of online customer ratings and timeliness on purchasing decisions for J&T Express goods delivery services. This study uses a quantitative approach with a causal associative research type. The sampling technique uses a non-probability sampling method with purposive sampling and involves 100 community respondents in the East Jakarta area. Data collection is carried out through questionnaires and documentation, and data processing uses SmartPLS 4.1.1.2 The results show that the online customer rating variable has a positive and significant effect on purchasing decisions with a significance value of 0.000 <0.1 and a t-count of 6.279> t-table 1.65. Likewise, the timeliness variable has a positive and significant effect with a significance value of 0.000 <0.1 and a t-count of 4.714> t-table 1.65. Simultaneously, these two variables have a significant influence on purchasing decisions with an R-Square value of 0.620 indicating that 62.0% of the variation in purchasing decisions can be explained by these two variables, while the remaining 38.0% is influenced by other factors outside this study.
Co-Authors Erlyn Rosalina Nining Latianingsih