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All Journal JURNAL SAINS PEMASARAN INDONESIA International Journal of Elementary Education Jurnal Teknologi Terpadu Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat
Setyawati, Indah
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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ANALISIS PENGARUH KUALITAS LAYANAN DAN KEPUASAN PASIEN TERHADAP WORDS OF MOUTH (Studi pada Pasien Rawat Jalan RS. Bhakti Wira Tamtama Semarang) Setyawati, Indah
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 8, No 3 (2009): Desember
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1189.193 KB) | DOI: 10.14710/jspi.v8i3.334-351

Abstract

The service quality are believed to have an impact on satisfaction and creating the word-of mouth activity. The purpose of this research is to test the influences of service quality on customer satisfaction to increase words of mouth.To do this, data were collected by interviewing 100 patient of RS. Bhakti Wira Tamtama Semarang. Then, data was analyzed using Structural Equation Modeling (SEM)The result shows that service quality has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on words of mouth, and customer satisfaction has a positive and significant effect on words of mouth.The results also show that service quality has the highest effect in creating the words of mouth. Therefore, the managerial implication should place the service quality improvement as a priority.
Implementasi Metode Clarke and Wright Savings dalam Penyelesaian Vehicle Routing Problem di PT. Adiguna Gasindo Munir, Misbahul; Kurniawan, Muchamad; M, Moch. Kalam; Setyawati, Indah
Jurnal Teknologi Terpadu Vol 9 No 2 (2023): Desember, 2023
Publisher : LPPM STT Terpadu Nurul Fikri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54914/jtt.v9i2.876

Abstract

A vehicle routing problem (VRP) is a problem in finding the most optimal route with the addition of a constraint. PT. Adiguna Gasindo is one of the LPG gas agents who needs help in shipping to agents, the problem is that there is a limit to the amount of LPG cargo that can be transported. In this research, we will solve the LPG delivery problem by optimizing distance and cost. The Clarke and Wright Savings Method, commonly known as the Saving Matrix, will be implemented to complete VRP. In this study, the distance approaches are the nearest insert and nearest neighbor. The test scenarios were carried out using three types of vehicles with different capacities, namely small (225 kg), medium (275 kg), and large (480 kg). The results obtained will be compared with the actual results (routes done) due to validation. From the results of 90 different scenarios, the results obtained by vehicles with large loads are those of vehicles that get the most optimal route in terms of distance and cost. The saving matrix will be more optimal if it is done by adding the nearest insert or nearest neighbor technique.
Jus “Mesem” (Mentimun, Seledri, Lemon, Madu) Sebagai Pencegahan Hipertensi Naftalina , Elisa Esa; Rayanti, Rosiana Eva; Setyawati, Indah; Marpaung, Bethania Clara; Pratama, Debora Kristina; Pratama, Jonathan Sandy; Mirin, Matan; Apintamon, Simeon
Magistrorum et Scholarium: Jurnal Pengabdian Masyarakat Vol. 5 No. 2 (2024)
Publisher : Universitas Kristen Satya Wacana Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/jms.v5i22024p192-201

Abstract

Hipertensi merupakan kondisi ketika tekanan darah sistolik mencapai atau lebih dari 140 mmHg dan/atau tekanan darah diastolik mencapai atau lebih dari 90 mmHg saat diukur di fasilitas pelayanan kesehatan. Pada tahun 2021, tercatat sebanyak 69.247 namun, kasus hipertensi di Kota Salatiga hanya 20.310 kasus yang mendapat pelayanan kesehatan. Pengabdian kepada masyarakat ini bertujuan untuk memberikan promosi kesehatan kepada masyarakat terkait hipertensi dan cara mencegah hipertensi dengan jus Mesem. Jus Mesem dibuat dari 4 bahan yaitu mentimun, seledri, lemon dan madu. Melalui kuesioner yang dibagikan kepada peserta promosi kesehatan, ditemukan bahwa 39 dari 40 (97.5%) responden menyetujui bahwa kegiatan promosi kesehatan hipertensi dan demonstrasi pembuatan jus Mesem ini meningkatkan pengetahuan mereka terkait hipertensi dan meningkatkan minat mereka untuk mencegah hipertensi dengan membuat jus Mesem di rumah. Dengan adanya promosi kesehatan ini, masyarakat akan mampu untuk mencegah hipertensi dengan cara yang mudah dan dapat dimulai dari keluarga masing-masing.
Enhancing Students' Reading Comprehension of Intrinsic Story Elements through the Implementation of the Reading Thinking Activity (DRTA) Model Assisted by Flash Cards Setyawati, Indah; Winarni, Retno; Yulisetiani, Septi
International Journal of Elementary Education Vol 9 No 2 (2025): May
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijee.v9i2.94406

Abstract

Understanding the intrinsic elements of a story remains a challenge because conventional methods do not train students' critical thinking skills while reading. This study aims to analyze the effectiveness of the Directed Reading Thinking Activity (DRTA) model assisted by flash cards in enhancing students’ understanding of intrinsic story elements. The research employed a quasi-experimental method with a posttest-only control group design. The participants consisted of 64 students, divided into an experimental group of 32 students and a control group of 32 students, selected through cluster random sampling. Data were collected using a multiple-choice test measuring comprehension of story elements, including theme, characters, characterization, plot, setting, point of view, moral message, and language style. Data analysis involved descriptive statistics and an independent t-test. The findings revealed that the experimental group taught using the DRTA model with flash cards achieved higher post-test scores in the good category, while the control group taught through conventional methods remained in the fair category. The independent t-test confirmed a significant difference between the two groups. These results indicate that the DRTA model assisted by flash cards is effective in improving students’ reading comprehension of intrinsic story elements. The implication suggests that this model should be integrated into reading instruction to promote interactive, meaningful learning experiences and foster students’ critical thinking skills.
Co-Authors Apintamon, Simeon Marpaung, Bethania Clara Mirin, Matan Misbahul Munir Moch. Kalam Mollah Muchamad Kurniawan, Muchamad Naftalina , Elisa Esa Pratama, Debora Kristina Pratama, Jonathan Sandy Retno Winarni Rosiana Eva Rayanti Yulisetiani, Septi