Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Riset Bisnis dan Investasi
Arifa Anugrah Dwi Anita
Politeknik Negeri Bandung
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Pengendalian Kelengkapan Dokumen Perintah Kerja Bengkel sebagai Upaya Meminimalkan Kesalahan Administrasi Service Kendaraan Arifa Anugrah Dwi Anita; Koernia Purwihartuti; Dewi Sekar Ayu
Jurnal Riset Bisnis dan Investasi Vol. 10 No. 2 (2026): Agustus 2026
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Workshop Work Order document management plays an important role in vehicle maintenance and repair service administration as it supports document verification, archiving, and billing preparation processes. This study aims to analyze the PKB document management process, identify the causes of document incompleteness, and propose improvements to document control at Company X. A descriptive qualitative method was employed, with data collected through observation, interviews, and documentation. The findings indicate that incomplete supporting documents still occur, particularly in vehicle photos, driver's license/vehicle registration documents, quotations, and quotation approval documents. Fishbone analysis revealed that the problem is influenced by human, method, material, and supporting system factors, mainly due to the large number of documents requiring verification and the manual inspection process. As an improvement effort, a document completeness checklist is proposed to support a more systematic verification process and minimize administrative errors.
Co-Authors Dewi Sekar Ayu Koernia Purwihartuti