Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
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All Journal West Science Social and Humanities Studies
Melisa Chua
Universitas Pelita Harapan
Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Consumer Legal Protection against the Clause on the Transfer of Responsibility of Cleaning Service Business Actors (Study of Decision Number 3817 K/Pdt/2025) Felice Cassidy; Melisa Chua; Silvia Silvia; Joy Zaman Felix Saragih; Rolib Sitorus
West Science Social and Humanities Studies Vol. 4 No. 09 (2026): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v4i09.3115

Abstract

This study aims to analyze the legal liability of cleaning service providers for consumer losses resulting from the negligence of field workers and to examine the legal status of standard clauses limit or transfer business actors' liability for damage to consumers' property under Law Number 8 of 1999 concerning Consumer Protection through a study of Supreme Court Decision Number 3817 K/Pdt/2025. This research employed normative legal research using statutory, conceptual, and case approaches. The findings indicate cleaning service providers are liable for consumer losses pursuant to Articles 1365 and 1367 of the Indonesian Civil Code. Furthermore, standard clauses that transfer or limit the liability of business actors constitute exoneration clauses that violate Article 18 paragraph (1) letter a of Consumer Protection Law, rendering them null and void and legally unenforceable. Supreme Court Decision Number 3817 K/Pdt/2025 correctly applied these provisions by affirming the business actor's obligation to compensate consumers, thereby ensuring legal protection and legal certainty for consumers.
Co-Authors Felice Cassidy Rolib Sitorus Saragih, Joy Zaman Felix Silvia Silvia