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All Journal Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis
Fracilia Alvira Bowontari
Politeknik Negeri Manado
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Aplikasi JMO terhadap Kepuasan Pengguna pada BPJS Ketenagakerjaan Kantor Cabang Manado Fracilia Alvira Bowontari; Daisy Iriany Erny Sundah; Christien Adriani Karambut; Precylia Ribka Rambing; Deky Eko Wibowo Mundung; Edryl H. P. Ponggohong
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 4 No. 4 (2026): Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v4i4.2901

Abstract

This study aimed to determine the implementation of the JMO (Jamsostek Mobile) application and its effect on user satisfaction at the BPJS Ketenagakerjaan Manado Branch Office. The study was motivated by the fact that many participants still preferred to submit Old-Age Security (JHT) claims manually by visiting the branch office, although JMO provides a more practical and efficient online claim feature. This condition is associated with technical constraints and limited digital literacy among some participants. A quantitative descriptive method with a causal associative approach was employed. The population consisted of BPJS Ketenagakerjaan participants who had used the JMO application, with 100 respondents selected using the Lemeshow formula. Data were collected through questionnaires, observation, documentation, and literature study. Data analysis included validity and reliability tests, simple linear regression, coefficient of determination, F-test, and t-test using SPSS. The results produced the regression equation Y = 22.035 + 0.492X. The coefficient of determination (R²) of 0.324 indicated that JMO contributed 32.4% to user satisfaction. The F-test and t-test yielded a significance value of 0.000 < 0.05. Thus, the JMO application had a positive and significant effect on user satisfaction at the BPJS Ketenagakerjaan Manado Branch Office.
Co-Authors Christien Adriani Karambut Daisy Iriany Erny Sundah Deky Eko Wibowo Mundung Edryl H. P. Ponggohong Precylia Ribka Rambing