Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Digital Business Management
Susanty Handayani
Institut Transportasi dan Logistik Trisakti, Jakarta, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Parking System Development Using Electronic Parking Terminals (EPT) to Improve Services and Revenue in Jakarta Muhammad Hariwibowo; Susanty Handayani; Sri Handayani
Dinasti International Journal of Digital Business Management Vol. 6 No. 6 (2025): Dinasti International Journal of Digital Business Management (October - Novembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i6.5896

Abstract

This study discusses the performance issues of the Electronic Parking Terminal (EPT) under the Parking Management Unit of the DKI Jakarta Provincial Transportation Agency due to its dependence on the French Cale Web Office (CWO) system. Since May 2021, the CWO system has experienced disruptions, leaving the TPE unable to operate online. This has had a significant impact on agency performance, delayed employee salary payments, and decreased parking management revenue. The average contribution of parking taxes to Local Own-Source Revenue (PAD) during 2018–2021 was only 0.99%, and TPE revenue fluctuated during 2016–2023. With the increasing number of vehicles in Jakarta, the development of the TPE system is expected to improve parking services, revenue efficiency, and support transparency and accountability in parking tax management. This study uses a mixed-methods approach, with quantitative analysis using SEM-PLS. The results show that service quality is the most dominant factor in increasing the system's net benefit, followed by information quality and system quality. Users and user satisfaction play a crucial mediating role in the indirect effect on Net Benefit. Dependence on a problematic CWO system negatively impacts TPE efficiency and revenue. Developing a local version of the TPE system is a more efficient and independent strategic step. In addition, the high operating cost-to-revenue ratio indicates the need for improved management efficiency.
The Role of Customer Satisfaction in Mediating Service Quality, Price, and Word of Mouth on Customer Loyalty in the National Strategic Tourism Area (KPSN) Borobudur Transportation Service Adimas Satriyo; Susanty Handayani; Sarinah Sihombing; Euis Saribanon
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 8 No. 1 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v8i1.9876

Abstract

The rapid development of the transportation and tourism sectors in Indonesia has prompted the government to improve connectivity through the National Strategic Tourism Area Transportation (KSPN) program, one of which is in the Borobudur area. The Borobudur KSPN Transportation Service was introduced to support accessibility to priority tourist destinations with affordable fares and scheduled services. However, the low load factor indicates a gap between the program's objectives and the public's perception of the services provided. This study highlights the importance of service quality, price perception, and word of mouth (WOM) as key factors influencing customer satisfaction. Service quality, which includes reliability, comfort, and empathy, as well as prices that are in line with the value received, has the potential to increase satisfaction and encourage positive WOM that strengthens the image of the service. The research method used in this study is a quantitative method with SEM PLS as the analysis method. The results show that customer satisfaction can mediate the relationship between service quality, price, and word of mouth on customer loyalty. The results of this study have strategic implications for public transportation service providers and policymakers, particularly in designing policies to improve service quality and communication strategies based on customer experience. With increased satisfaction, KSPN services can encourage loyalty and organic promotion through word of mouth, which will lead to a sustainable increase in the number of users.
Co-Authors Adimas Satriyo Euis Saribanon Muhammad Hariwibowo Sarinah Sihombing Sri Handayani