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All Journal E-Journal Home Economic and Tourism Jurnal Ilmiah Pariwisata
Fatimah, Sithy
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Humanities Economics, Econometrics & Finance Environmental Science

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PERSEPSI PENGUNJUNG TENTANG FASILITAS WISATA DI OBJEK WISATA LEMBAH HARAU KABUPATEN LIMA PULUH KOTA Fatimah, Sithy; Silfeni, Silfeni; Kasmita, Kasmita
Journal of Home Economics and Tourism Vol 7, No 3 (2014): Priode September 2014
Publisher : Faculty of Tourism and Hospitality - Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (945.244 KB)

Abstract

The purpose of research is to to know Perceptions Visitors About Facilities Attractions Tourism In Harau Valley. This study was descriptive quantitative. Population of 160 242 visitors in the attraction. Selection of the study sample using technique using incidental sampling as many as 100 people. Data collection using a questionnaire based on a Likert Scale that have been tested for validity and reliability. Perception research results Facility Visitors About Tourism In Harau Valley Attractions categorized quite well with the average value of 172.01 which is at 185.9 157,1- range. While based on each of the indicators, namely: (1) the form of tourist facilities belong to the poor category with an average value of 49.46 is in the range 53.9 42,7- scores, (2) the functions belonging to the category of tourist facilities quite well with the average value of 34.04 is in the range of 37.6 31,4- scores, (3) the location of tourist facilities belong to the category of fairly well with the average value of 46.65 scores were in the range 39.4 - 47.6, (4) the quality of tourist facilities belong to the category of fairly well with the average value in the range of 42.86 39,8- score of 48.2.
Pengaruh Kualitas Pelayanan Receptionist Terhadap Kepuasan Dan Loyalitas Pelanggan Di Royal Safari Garden Resort & Convention Fatimah, Sithy; Rahmanita, Myrza; ., Nurbaeti
Jurnal Ilmiah Pariwisata Vol 22 No 3 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i3.1167

Abstract

This study aims to determine the Influence of Service Quality Recptionist Against Customer Satisfaction And Loyalty At Royal Safari Garden Resort & Convention. This type of research is survey research. With a population of guests who have stayed at the Royal Safari Garden Resort & Convention as many as 4152 people. The sampling technique is purposive sampling. The number of samples in this study amounted to 100 people. Data collection technique is done by using questionnaire (questionnaire) by using Likert scale that has been tested the validity and reliability. The results concluded that; (2) There is direct and significant influence between customer satisfaction to customer loyalty with strength 0,614, (3) There is direct and significant influence between service quality to loyalty Customer with influence strength 0,841, (4) There is indirect influence between service quality to customer loyalty with customer satisfaction as intervening variable equal to 0,668, (5) The biggest influence of service quality dimension to satisfaction is reliability (reliability) equal to 0,822 and responsiveness (power Responsiveness) of 0.797, the smallest influence sedangka is empathy (empathy) of 0.099
Co-Authors ., NURBAETI Kasmita Kasmita Myrza Rahmanita Silfeni Silfeni